9 Privacy and Consent 9 Privacy and Consent

Privacy claims at work can fail if an employee is deemed to have consented to the purported violation. Consent can defeat such a claim in two ways. First, consent may establish that an employee did not have a reasonable expectation of privacy. And under some circumstances, consent may count as a defense to otherwise actionable privacy violations. The Restatement, by contrast, treats consent as only one factor in determining whether an employer's action was offensive. Restatement (Third) of Employment Law § 7.03-7.05 (2015). How can we identify authentic consent given the power dynamics of the workplace? When should consent still be a relevant concern?

9.1 Feminist Women's Health Center v. Superior Court 9.1 Feminist Women's Health Center v. Superior Court

[No. C022259.

Third Dist.

Jan. 31, 1997.]

FEMINIST WOMEN’S HEALTH CENTER et al., Petitioners, v. THE SUPERIOR COURT OF SACRAMENTO COUNTY, Respondent; CLAUDIA JENKINS, Real Party in Interest.

*1237Counsel

Dickstein & Merin, Mark E. Merin and Cathleen A. Williams for Petitioners.

No appearance for Respondent.

Driver, Driver & Hunt and Jeffrey A. Hunt for Real Party in Interest.

Opinion

PUGLIA, P. J.

The issue presented by this petition is whether a female health center employee who agrees voluntarily to demonstrate a cervical self-examination to female clients and employees at the health center may sue the health center (and several of its supervisory employees) because the self-examination violates her constitutional right to privacy.

Respondent superior court granted summary adjudication of all of plaintiff Claudia Jenkins’s claims except the one alleging she was wrongfully terminated from employment in violation of her right to privacy. The defendants—Feminist Women’s Health Center (Center) and several of its employees—filed the instant petition seeking a writ to compel the superior court to adjudicate this remaining claim in their favor. We shall order the writ to issue.

Review of a summary judgment (or summary adjudication) motion by a Court of Appeal involves the same three-step process required of the trial court. (AARTS Productions, Inc. v. Crocker National Bank (1986) 179 Cal.App.3d 1061, 1064 [225 Cal.Rptr. 203].) “First, we identify the issues framed by the pleadings since it is these allegations to which the motion must respond by establishing a complete defense or otherwise showing there is no factual basis for relief on any theory reasonably contemplated by the opponent’s pleading. . . . HD Secondly, we determine whether the moving party’s showing has established facts which negate the opponent’s claim and justify a judgment in movant’s favor. . . . [H When a summary judgment motion prima facie justifies a judgment, the third and final step is to determine whether the opposition demonstrates the existence of a triable, material factual issue.” (AARTS Productions, Inc., supra, 179 Cal.App.3d at pp. 1064-1065, citations omitted.)

*1238Where the superior court’s ruling on summary judgment will result in a trial on nonactionable claims, a writ of mandate will lie to preserve the resources of the court and the parties. (Code Civ. Proc., § 437c, subd. (/); Hansra v. Superior Court (1992) 7 Cal.App.4th 630, 637-638 [9 Cal.Rptr.2d 216].)

Plaintiff filed her complaint on May 17, 1994. It included a cause of action for wrongful termination in violation of public policy. The Center was a named defendant, as were Shauna Heckert, Dido Hasper, Lisa Williams, and Eileen Schnitger (employee defendants). The employee defendants were named because they were subject to suit under the California Fair Employment and Housing Act. (Gov. Code, § 12900 et seq.)1

Plaintiff alleged: She was hired by defendants as a health worker pursuant to an oral contract entered in August 1993; defendants mandated that all female employees disrobe and display their vaginas to the employee defendants and various other employees; those who refused were advised that they either would be fired or would not receive promotions or raises; plaintiff refused to disrobe and was transferred to an intake clerk position before being terminated from employment on January 6, 1994; defendants’ policy violated plaintiff’s right to privacy and her right freely to maintain and practice religious and cultural beliefs as they pertained to the treatment and care of her body.

Defendants moved for summary judgment of plaintiff’s complaint and summary adjudication of its individual causes of action. Defendants’ motion was supported by multiple declarations, which we now review.

Defendant Dido Hasper, executive director of the Center, declared that the Center was founded as a nonprofit corporation in Chico in 1974. The Center was created because unmarried women found it difficult to obtain abortion and midwifery services as well as information regarding birth control, adoption and reproduction. The Center was inspired by the existence of similar centers in Los Angeles and Oakland. The Chico Center began offering services in 1975, including abortion services, pregnancy screening, well-woman gynecology, family planning, and a speakers’ bureau on women’s health topics. The Center expanded and presently has four clinics, located in Chico, Sacramento, Santa Rosa, and Redding.

*1239Rasper’s declaration discussed self-help groups at which cervical self-examination was demonstrated. Rasper defined a self-help group as a gathering of women who want to learn more about their bodies and reproductive health care. She declared: “The goal is to give women the opportunity to talk to each other, share experiences, learn from each other, and learn about their own bodies. A common realization of participants in self-help groups is that women’s bodies and their normal reproductive functions have been medicalized and remain a mystery to them. The goal of self-help is to demystify and redefine the normal functions of a woman’s body. Our unique and effective, although not strictly necessary tool to accomplish this is for women to visualize their own cervixes and vaginas, which are not usually seen with the naked eye without the use of a vaginal speculum. In many, but not necessarily all, self-help clinic sessions, women are given the opportunity to learn how to use a plastic speculum. . . . [<JI] The Health Center offers self-help ‘clinics’ as a community education service to other women’s groups, high school and college classes, and makes self-help group facilitators available for any appropriate gathering of interested women. ...[’]□ When self-examination occurs in a self-help group, two customs are observed. A woman does self-examination only if and when she feels comfortable doing so, and she looks at her own cervix first before any of the other participants in the self-help group.”

Rasper declared that the position of “feminist health worker” (for which plaintiff was hired) was a unique one, requiring, at a minimum, “a great deal of empathy and training, strict absence of judgmentalism, a sophistication to react to a variety of clients’ circumstances in a calm, respectful manner, and the ability to think on one’s feet and appropriately respond to the needs of Health Center clients.”

Rasper further declared that an element of the health worker’s training process was an orientation to the self-help educational process. A senior health worker or director presides over the orientation, which includes a slide show about the history of the women’s self-help movement and self-examination. Self-examination of the cervix thereafter is demonstrated for those attendees who express an interest. A plastic speculum is used to observe the cervix, and attendees are given the opportunity to take one home to examine themselves. Rasper concluded: “It is not the goal of self-help or of the Health Center, nor is it possible, to compel or require any woman to do self-examination of her own cervix. [H . . . Many senior health workers become facilitators for self-help clinics, although this too is not a job requirement. It has been the Center’s experience that those health workers who are genuinely enthusiastic about the concept of self-help, if they possess *1240the other qualities stated above, become outstanding staff members, embracing the goals of their organization. [^Q . • . A health worker cannot perform as a woman’s advocate during the abortion process at the Health Center’s standard if she has a strong aversion to the self-help concept.”

Defendant Lisa Williams, the clinic manager for the Center’s Sacramento office in August 1993, submitted a declaration detailing the circumstances of plaintiff’s employment. Williams declared that plaintiff was hired as a health worker at the Center’s Sacramento branch in August 1993. Williams interviewed plaintiff and explained the role of the health worker in the abortion clinic. She gave plaintiff a copy of the health worker job description, which plaintiff read and acknowledged reading. Williams detailed the training program for health workers. She explained the self-help philosophy of the clinic and that health workers, as part of their training, would be oriented to self-help and invited to participate in a self-help clinic. In October 1993, several months after plaintiff had been hired, plaintiff applied for a vacant position of intake clerk. Williams explained to plaintiff that she would have to undergo a new interview process for the intake clerk position, since a different supervisor was involved. Williams declared that plaintiff never expressed dissatisfaction with self-help, even though she had many opportunities to do so at regularly scheduled staff meetings where dissent was encouraged. Williams declared that she did not participate in the decision to hire or fire plaintiff from the intake worker position.

Appended to Williams’s declaration is a hiring interview form, signed by plaintiff, which states in part: “I have read and understand the job description for the position I am being hired, [sic] [U I have read and understand the Personnel Policies of the Feminist Women’s Health Center.”

The health worker job description which plaintiff reviewed also was appended. Under “qualifications” for the health worker position, two of the qualifications emphasize self-help:

“1. Must attend Orientation and Self-Help demonstration
“2...........................
“3. Must have an interest in women’s healthcare and Self-Help”

Under the heading “responsibilities and duties” in the health worker job description, participation in self-help clinics and the demonstration of the self-cervical exam at those clinics is explicitly stated:

“1. Attends and conducts self-help clinics as assigned.
“2...........................
“3...........................

*1241“4. Is a Healthworker for drop-in pregnancy screening and pregnancy screening groups as scheduled:

“a. Facilitates pregnancy screening groups.
“b. Demonstrates self cervical exam to pregnancy screening groups.
“c. Counsels clients about pregnancy screening.
“d. Makes appropriate referrals for clients.
“e. Performs UCG pregnancy test or early urine pregnancy tests for clients.
“f. Acts as an advocate during exams by the medical professional as needed.” (Italics added.)

According to excerpts from plaintiff’s deposition, plaintiff stated that intake workers did not have to participate in self-help, but health workers, on the other hand, were required to participate. Plaintiff believed she was terminated because she refused to perform self-help. Plaintiff and fellow employee Kimya Lambert were terminated soon after several employees delivered an anonymous letter to defendant Shauna Heckert, the Center’s assistant director. According to plaintiff, the letter requested that “they stop pressuring people to do the self-help as it made people feel very uncomfortable and that they could get into some legal matters or something in regards to that.” Plaintiff stated that she never was reprimanded or given any warnings before being terminated.

The unsigned letter to which plaintiff referred was attached to the moving papers. The letter states that the Center had made a special effort to employ women of different racial and cultural backgrounds, but that participation in self-help clinics was contrary to their cultural values, and this dichotomy explained and justified the opposition to self-examination at the self-help clinics.

Defendant Shauna Heckert submitted a declaration in which she declared that intake workers are not required to perform self-help and that she had no input into the hiring or firing of plaintiff.

Defendant Eileen Schnitger, the Center’s director of education and training, submitted a declaration stating she did not participate in any way in the hiring and firing of plaintiff.

*1242Defendants argued that their evidence establishes that plaintiff’s wrongful termination cause of action lacks merit because plaintiff, as an at-will employee, was subject to reasonable conditions of employment, of which cervical self-examination was one.

In order to rebut defendants’ showing that plaintiff understood and expressly agreed to demonstrate cervical self-examination, plaintiff’s opposition papers explain the circumstances surrounding self-help and how she was pressured into demonstrating it. Plaintiff declared that during her employment interview “I was not told it was mandatory to disrobe and insert a speculum in my vagina in front of a group of health workers.” At a September 1993 self-help session (one month after she was hired), plaintiff was instructed by defendant Eileen Schnitger to disrobe and insert a speculum in her vagina. Plaintiff refused. After further refusals, defendant Lisa Williams instructed plaintiff that she was required to participate in self-help. In October 1993, plaintiff applied for an intake clerk position because it was her understanding that it would not require participation in self-help, although she wasn’t sure. Plaintiff became an intake worker on November 1, 1993, at the same rate of pay she had received as a health worker. Tensions were high at this time due to the self-help controversy. Plaintiff and fellow employee Kimya Lambert tried to defuse the problem by suggesting less personally intrusive methods such as using mannequins or privately inserting the speculum and then discussing results in the group sessions. Defendant Eileen Schnitger steadfastly refused these alternatives.

In December 1993, at the insistence of plaintiff and others, volunteer nurse Maggie Gunn wrote the anonymous letter referred to previously. Gunn and another employee, Shirley Anderson, quit soon thereafter because of the self-help mandate. Plaintiff and Kimya Lambert were fired because of their work performance. Plaintiff’s declaration concluded: “I believe and continue to believe ‘self-help’ in general has no relation to my position as a health worker because as a health worker I did not counsel clients about ‘self-help.’ I merely assisted in the abortion process. In fact, many of the movies we viewed at ‘self-help’ meetings featured issues such as how to climax and I know for certain I was not going to discuss this with any abortion client. I had a very difficult time sitting through these movies about climaxing but did so to preserve my job. I had to draw the line, although, at the request to disrobe in front of a group of people.”

Shirley Anderson, employed as a nurse and health worker at the Center from May 1993 to January 1994, submitted a declaration in which she declared that she was not informed that she would have to disrobe in front of people as part of self-help. It was only after a few sessions that Eileen *1243Schnitger clarified that self-examination was a job requirement. Lisa Williams told her she would receive no raises or promotions unless she participated in self-examination.

Several of the employees who refused to disrobe approached Maggie Gunn and asked her to write a letter expressing their concerns, which she did. Shortly thereafter plaintiff and Lambert were fired. Anderson, believing she was next in line, quit.

Kimya Lambert submitted a declaration in which she echoed plaintiff’s view of the evidence.

In plaintiff’s points and authorities filed in opposition to the motion, she clarified that her wrongful termination claim was premised on defendants’ purported violation of her constitutional right to privacy. (Cal. Const., art. I, §D

In its tentative ruling, the superior court indicated it would grant summary adjudication of plaintiff’s cause of action for wrongful termination in violation of public policy. Summary adjudication of several other claims was tentatively denied, as was the summary judgment motion. After further briefing, the court revised its tentative ruling to grant summary judgment for defendants, largely on the basis of plaintiff’s at-will employment status. At the hearing on the motion the court disavowed its tentative ruling. The court granted summary adjudication as to all claims except the one for wrongful termination in violation of public policy, and as to that, “limited [it] to the exception with regard to a contention of discharge in invasion of the right of privacy.”

Defendants moved for reconsideration on the ground there was no material dispute that plaintiff’s termination did not violate her right to privacy. For the purposes of the motion, defendants accepted plaintiff’s allegations that she was terminated as an intake worker because of previously expressed refusal to participate in self-examination in group self-help sessions. Defendants argued that such a violation of plaintiff’s right to privacy could not be shown under the applicable standard set forth in Hill v. National Collegiate Athletic Assn. (1994) 7 Cal.4th 1 [26 Cal.Rptr.2d 834, 865 P.2d 633].

The court concluded its ruling was correct and thereby denied the reconsideration motion. Thereafter the instant petition was filed, and we issued a stay.2

*1244I

Defendants argue there can be no liability of the Center or its employees for terminating an employee who, having been hired as a health worker whose duties included the demonstration of cervical self-examination before groups of women, objected to and refused to perform that job duty. Defendants argue it was undisputed that the written job description for the health worker position for which plaintiff was hired expressly states that cervical self-examination is a job duty of the health worker. In defendants’ view, the trial court ignored this express agreement and also failed to engage in the balancing analysis required in cases involving an alleged violation of the constitutional right to privacy. Defendants posit that the court’s denial, pro tanto, of their summary adjudication motion cripples the Center’s health education program and threatens the Center’s existence by giving every health worker the right to sue for damages for violation of privacy rights.

Plaintiff responds that these arguments are specious as the superior court’s order “does not prohibit or eliminate anything nor declare anything illegal.” Plaintiff contends that summary adjudication was properly denied based on the existence of a number of disputed issues, namely: whether there was a self-help program in effect during plaintiff’s employment; whether such a program included cervical self-examination; whether cervical self-examination was a vital part of the self-help program; whether the cervical self-examination required employees to disrobe in front of other females; whether an employee had the right to refuse to perform cervical self-examination; and whether the Center’s interest outweighed plaintiff’s right to privacy.

An action for wrongful termination of employment in violation of public policy may lie if the employer conditions employment upon required participation in unlawful conduct by the employee. '(Foley v. Interactive Data Corp. (1988) 47 Cal.3d 654, 666 [254 Cal.Rptr. 211, 765 P.2d 373], citing Tameny v. Atlantic Richfield Co. (1980) 27 Cal.3d 167, 178 [164 Cal.Rptr. 839, 610 P.2d 1330, 9 A.L.R.4th 314].) In .order to prevail, the employee must show that the termination is against public policy and affects a duty which inures to the public at large rather than to a particular employer or employee. (Foley, supra, A1 Cal.3d 654,"669.) The public policy must have a basis in either a statutory or constitutional provision. (Gantt v. Sentry Insurance (1992) 1 Cal.4th 1083, 1095 [4 Cal.Rptr.2d 874, 824 P.2d 680].)

The public policy invoked by plaintiff consists of the right to privacy embodied in article I, section 1 of the California Constitution, which declares: “All people are by nature free and independent and havg inalienable *1245rights. Among these are enjoying and defending life and liberty, acquiring, possessing, and protecting property, and pursuing and obtaining safety, happiness, and privacy.”

In Semore v. Pool (1990) 217 Cal.App.3d 1087 [266 Cal.Rptr. 280], the Court of Appeal held that a demurrer was improperly sustained to a cause of action for wrongful termination based upon an employee’s refusal to submit to a pupillary eye reaction test designed to measure drug influence. In Luck v. Southern Pacific Transportation Co. (1990) 218 Cal.App.3d 1 [267 Cal.Rptr. 618], the Court of Appeal upheld a wrongful termination verdict in favor of a nonsafety employee who refused to submit to a urinalysis drug test. As in the present case, the public policy supporting the employee’s claim was the constitutional right to privacy. These cases therefore lend support to plaintiff’s claim that the constitutional right to privacy forms a sufficient touchstone of public policy to support her wrongful termination claim.

Defendants do not dispute this. Their argument, rather, is that there is no material factual dispute that their conduct did not violate plaintiff’s right to privacy.

The principal case discussing the elements of a violation under California’s constitutional privacy provision is Hill v. National Collegiate Athletic Assn., supra, 7 Cal.4th 1 (hereafter referred to as Hill) 3

In Hill, university students brought an action against the National Collegiate Athletic Association (NCAA) challenging the NCAA’s drug testing *1246program of student athletes. The trial court entered judgment permanently enjoining the NCAA from testing the university’s student athletes. The Court of Appeal affirmed. The Supreme Court, however, reversed the judgment of the Court of Appeal because the drug testing program did not violate the California Constitution’s right to privacy.

The court summarized the elements of a privacy claim and defenses thereto as follows:

“[W]e hold that a plaintiff alleging an invasion of privacy in violation of the state constitutional right to privacy must establish each of the following: (1) a legally protected privacy interest; (2) a reasonable expectation of privacy in the circumstances; and (3) conduct by defendant constituting a serious invasion of privacy.
“Whether a legally recognized privacy interest is present in a given case is a question of law to be decided by the court. [Citations.] Whether plaintiff has a reasonable expectation of privacy in the circumstances and whether defendant’s conduct constitutes a serious invasion of privacy are mixed questions of law and fact. If the undisputed material facts show no reasonable expectation of privacy or an insubstantial impact on privacy interests, the question of invasion may be adjudicated as a matter of law.
“A defendant may prevail in a state constitutional privacy case by negating any of the three elements just discussed or by pleading and proving, as an affirmative defense, that the invasion of privacy is justified because it substantially furthers one or more countervailing interests. The plaintiff, in turn, may rebut a defendant’s assertion of countervailing interests by showing there are feasible and effective alternatives to defendant’s conduct which have a lesser impact on privacy interests. Of course, a defendant may also plead and prove other available defenses, e.g., consent, unclean hands, etc., that may be appropriate in view of the nature of the claim and the relief requested.
“The existence of a sufficient countervailing interest or an alternative course of conduct present threshold questions of law for the court. The relative strength of countervailing interests and the feasibility of alternatives present mixed questions of law and fact. Again, in cases where material facts are undisputed, adjudication as a matter of law may be appropriate.” {Hill, supra, 7 Cal.4th 1, 39-40.)

In Hill, the court accepted as given that the NCAA’s policy of observing athletes urinate into vials impinged on a legally protected privacy interest. The court further concluded, though, that student athletes had diminished expectations of privacy by reason of their participation in intercollegiate *1247athletic activities and advance notice of the drug testing. Notwithstanding the diminished expectation of privacy resulting therefrom, the court evaluated the competing interests at stake due to the seriousness of the privacy invasion. The court ultimately concluded that “[t]he NCAA’s information-gathering procedure (i.e., drug testing through urinalysis) is a method reasonably calculataA ' ' rther its interests in enforcing a ban on the ingestion of specified si i in order to secure fair competition and the health and safety of ai articipating in its programs.” (Hill, supra, 7 Cal.4th at p. 54.)

Applying the analytical framework of Hill, we agree with plaintiff tí observation of the insertion of a speculum into plaintiff’s vagina by Í mployees and female clients of the Center infringes a legally pro-t privacy interest. This invasion is at least as serious as observing j )n, and we do not question plaintiff’s assertions that it was contrary to 1 igious and cultural beliefs.

e reasonableness of plaintiff’s expectation of privacy is no greater than i ,ne Hill case, however. In Hill, the student athletes had diminished expectations of privacy by reason of occasional communal undress and the sharing of information regarding physical fitness and bodily condition. Two elements of the NCAA’s drug testing program further diminished the student athlete’s reasonable expectation of privacy: advance notice and the opportunity to consent to testing. The court acknowledged that participation in athletic contests was conditioned on consent to testing, but that this did not render the consent involuntary, since the students did not have a right to participate in such competitions. (Hill, supra, 1 Cal.4th at pp. 41-43.)

In the present case, the evidence established that plaintiff agreed to demonstrate cervical self-examination as a job requirement. She signed a form which manifested her understanding of and agreement to fulfill certain job duties. Those duties included participating in self-help and demonstrating cervical self-examinations to pregnancy screening groups.

Plaintiff did not dispute that she had agreed to these employment terms. Her dispute, rather, centered on the meaning of the phrase “demonstrates self-cervical exam to pregnancy screening groups.” According to plaintiff’s declaration, “I was not told it was mandatory to disrobe and insert a speculum in my vagina in front of a group of health workers.” Assuming this statement to be true, it still fails to undermine her agreement to demonstrate cervical self-examinations. Disrobing and inserting a speculum in the vagina is a means by which cervical self-examination is demonstrated. Plaintiff’s professed ignorance of the particulars of cervical self-examination does not vitiate her agreement to perform it.

*1248The real issue is whether this type of cervical self-examination may reasonably be required of the Center’s employees. In other words, the seriousness of the privacy invasion leads us to the third part of the Hill test: consideration of the Center’s countervailing interests and the feasibility of the alternatives proposed by plaintiff.

Defendant Dido Hasper, the Center’s executive director, stated the following reasons for use of cervical self-examination: “The goal is to give women the opportunity to talk to each other, share experiences, learn from each other, and learn about their own bodies. A common realization of participants in self-help groups is that women’s bodies and their normal reproductive functions have been medicalized and remain a mystery to them. The goal of self-help is to demystify and redefine the normal functions of a woman’s body. Our unique and effective, although not strictly necessary tool to accomplish this is for women to visualize their own cervixes and vaginas, which are not usually seen with the naked eye without the use of a vaginal speculum. In many, but not necessarily all, self-help clinic sessions, women are given the opportunity to learn how to use a plastic speculum.”

It is true, as plaintiff notes, that Hasper’s declaration reveals that the job requirement of cervical self-examination varies with the circumstances. These variations give rise to an inference that self-help is not an inflexible part of the Center’s self-examination orientation sessions or demonstrations to interested groups.

But the declaration also makes clear that cervical self-examination is important in advancing the Center’s fundamental goal of educating women about the function and health of their reproductive systems. Other parts of Hasper’s declaration also show that the ability to demonstrate self-examination properly and without reservation identified employees who would be outstanding health care workers and potential group leaders. The declaration implied that the identification and retention of such employees was critical to the continued success of the Center. Considering the Center’s expansion since its inception some 20 years ago, it was not unreasonable for Hasper to infer that new clients were drawn to the candid knowledge and intimacy imparted by the Center’s unique methods, of which cervical self-examination was one.

The Center also could reasonably conclude that the alternative methods of self-examination proposed by plaintiff would have stifled such candor. These alternatives, such as the use of mannequins, or the private use of the speculum followed by discussion, are pale imitations of uninhibited group cervical self-examination.

*1249It goes without saying that certain individuals would have an aversion to cervical self-examination or other aspects of self-help which were used to advance the Center’s goal of shared experiences and learning. Plaintiff, for one, acknowledges that her religious and cultural background was not well suited to the practices of the Center.

In balancing these competing interests, we return to plaintiff’s consent to demonstrate cervical self-examination as part of her employment agreement with the Center. The Center was not obligated to hire plaintiff, and consent remains a viable defense even in cases of serious privacy invasions. (Hill, supra, 7 Cal.4th 1, 40.) Therefore, we believe the facts as disclosed in the trial court give rise to the following inferences only: The requirement that health workers perform cervical self-examinations in front of other females is a reasonable condition of employment and does not violate the health worker’s right to privacy where the plaintiff’s written employment agreement evidences her knowledge of this condition and agreement to be bound by it. Where the employee thereafter refuses to abide by the agreement, the employee’s wrongful termination claim based on a violation of the right to privacy is rendered infirm. Such is the case under the facts presented, and the superior court should have granted summary adjudication of this claim.

As plaintiff’s wrongful discharge claims against the individual employees of the Center depend on her claim against the Center, they necessarily fail as well.

n

We have complied with the prerequisites for issuance of a peremptory writ of mandate in the first instance. (Palma v. U.S. Industrial Fasteners, Inc. (1984) 36 Cal.3d 171 [203 CaLRptr. 626, 681 P.2d 893].) Let a peremptory writ of mandate issue directing respondent court to set aside its order denying defendants’ motion for summary adjudication of plaintiff’s wrongful discharge cause of action, and to enter a new and different order granting said motion. Upon our decision becoming final, the stay previously issued is dissolved. Costs are awarded to petitioners.

Sparks, J., and Nicholson, J., concurred.

9.2 Stengart v. Loving Care Agency, Inc. 9.2 Stengart v. Loving Care Agency, Inc.

990 A.2d 650

MARINA STENGART, PLAINTIFF-RESPONDENT, v. LOVING CARE AGENCY, INC., STEVE VELLA, ROBERT CREAMER, LORENA LOCKEY, ROBERT FUSCO, AND LCA HOLDINGS, INC., DEFENDANTS-APPELLANTS.

Argued December 2, 2009

Decided March 30, 2010.

*306 Peter G. Vemiero argued the cause for appellants (Sills Cummis & Gross and Porzio Bromberg & Newman, attorneys; Mr. Vemiero and James M. Hirschhom, of counsel; Mr. Vemiero, Mr. Hirschhom, Lynne Anne Anderson, and Jerrold J. Wohlgemuth, on the briefs).

Peter J. Frazza argued the cause for respondent (Budd Lamer, attorneys; Mr. Frazza and David J. Novack, of counsel; Mr. Frazza, Donald P. Jacobs, and Allen L. Harris, on the briefs).

Marvin M. Goldstein submitted a brief on behalf of amicus curiae Employers Association of New Jersey (Proskauer Rose, attorneys; Mr. Goldstein, Mark A Saloman, and John J. Samo, of counsel and on the brief).

Jeffrey S. Mandel submitted a brief on behalf of amicus curiae Association of Criminal Defense Lawyers of New Jersey (PinilisHalpem, attorneys).

Richard E. Yaskin submitted a brief on behalf of amicus curiae National Employment Lawyers Association of New Jersey (Mr. Yaskin and Resnick, Nirenberg & Cash, attorneys; Mr. Yaskin and Jonathan I. Nirenberg, on the brief).

*307 Allen A Etish, President, submitted a brief on behalf of amicus cuñas New Jersey State Bar Association (Mr. Etish, Stryker, Tams & Dill, Gibbons, and Scañnci Hollenbeck, attorneys; Mr. Etish, Douglas S. Brierley, Fruqan Mouzon, and Thomas Hoff Prol, on the brief).

Chief Justice RABNER

delivered of the opinion of the Court.

In the past twenty years, businesses and private citizens alike have embraced the use of computers, electronic communication devices, the Internet, and e-mail. As those and other forms of technology evolve, the line separating business from personal activities can easily blur.

In the modern workplace, for example, occasional, personal use of the Internet is commonplace. Yet that simple act can raise complex issues about an employer’s monitoring of the workplace and an employee’s reasonable expectation of privacy.

This case presents novel questions about the extent to which an employee can expect privacy and confidentiality in personal emails with her attorney, which she accessed on a computer belonging to her employer. Marina Stengart used her company-issued laptop to exchange e-mails with her lawyer through her personal, password-protected, web-based e-mail account. She later filed an employment discrimination lawsuit against her employer, Loving Care Agency, Inc. (Loving Care), and others.

In anticipation of discovery, Loving Care hired a computer forensic expert to recover all files stored on the laptop including the e-mails, which had been automatically saved on the hard drive. Loving Care’s attorneys reviewed the e-mails and used information culled from them in the course of discovery. In response, Stengart’s lawyer demanded that communications between him and Stengart, which he considered privileged, be identified and returned. Opposing counsel disclosed the documents but maintained that the company had the right to review them. Stengart then sought relief in court.

*308The trial court ruled that, in light of the company’s written policy on electronic communications, Stengart waived the attorney-client privilege by sending e-mails on a company computer. The Appellate Division reversed and found that Loving Care’s counsel had violated RPC 4.4(b) by reading and using the privileged documents.

We hold that, under the circumstances, Stengart could reasonably expect that e-mail communications with her lawyer through her personal account would remain private, and that sending and receiving them via a company laptop did not eliminate the attorney-client privilege that protected them. By reading e-mails that were at least arguably privileged and failing to notify Stengart promptly about them, Loving Care’s counsel breached RPC 4.4(b). We therefore modify and affirm the judgment of the Appellate Division and remand to the trial court to determine what, if any, sanctions should be imposed on counsel for Loving Care.

I.

This appeal arises out of a lawsuit that plaintiff-respondent Marina Stengart filed against her former employer, defendant-appellant Loving Care, its owner, and certain board members and officers of the company. She alleges, among other things, constructive discharge because of a hostile work environment, retaliation, and harassment based on gender, religion, and national origin, in violation of the New Jersey Law Against Discrimination, N.J.S.A 10:5-1 to -49. Loving Care denies the allegations and suggests they are an attempt to escape certain restrictive covenants that are the subject of a separate lawsuit.

Loving Care provides home-care nursing and health services. Stengart began working for Loving Care in 1994 and, over time, was promoted to Executive Director of Nursing. The company provided her with a laptop computer to conduct company business. From that laptop, Stengart could send e-mails using her company e-mail address; she could also access the Internet and visit websites through Loving Care’s server. Unbeknownst to Stengart, certain browser software in place automatically made a copy *309of each web page she viewed, which was then saved on the computer’s hard drive in a “cache” folder of temporary Internet files. Unless deleted and overwritten with new data, those temporary Internet files remained on the hard drive.

On several days in December 2007, Stengart used her laptop to access a personal, password-protected e-mail account on Yahoo’s website, through which she communicated with her attorney about her situation at work. She never saved her Yahoo ID or password on the company laptop.

Not long after, Stengart left her employment with Loving Care and returned the laptop. On February 7, 2008, she filed the pending complaint.

In an effort to preserve electronic evidence for discovery, in or around April 2008, Loving Care hired experts to create a forensic image of the laptop’s hard drive. Among the items retrieved were temporary Internet files containing the contents of seven or eight e-mails Stengart had exchanged with her lawyer via her Yahoo account.1 2Stengart’s lawyers represented at oral argument that one e-mail was simply a communication he sent to her, to which she did not respond.

A legend appears at the bottom of the e-mails that Stengart’s lawyer sent. It warns readers that

THE INFORMATION CONTAINED IN THIS EMAIL COMMUNICATION IS INTENDED ONLY FOR THE PERSONAL AND CONFIDENTIAL USE OF THE DESIGNATED RECIPIENT NAMED ABOVE. This message may be an Attorney-Client communication, and as such is privileged and confidential. If the reader o 2f this message is not the intended recipient, you are hereby notified that *310you have received this communication in error, and that your review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify us immediately by telephone and/or reply email.

At least two attorneys from the law firm representing Loving Care, Sills Cummis (the “Firm”), reviewed the e-mail communications between Stengart and her attorney. The Firm did not advise opposing counsel about the e-mails until months later. In its October 21, 2008 reply to Stengart’s first set of interrogatories, the Firm stated that it had obtained certain information from “email correspondence”—between Stengart and her lawyer—from Stengart’s “office computer on December 12, 2007 at 2:25 p.m.” In response, Stengart’s attorney sent a letter demanding that the Firm identify and return all “attorney-client privileged communications” in its possession. The Firm identified and disclosed the e-mails but asserted that Stengart had no reasonable expectation of privacy in files on a company-owned computer in light of the company’s policy on electronic communications.

Loving Care and its counsel relied on an Administrative and Office Staff Employee Handbook that they maintain contains the company’s Electronic Communication policy (Policy). The record contains various versions of an electronic communications policy, and Stengart contends that none applied to her as a senior company official. Loving Care disagrees. We need not resolve that dispute and assume the Policy applies in addressing the issues on appeal.

The proffered Policy states, in relevant part:

*311The company reserves and will exercise the right to review, audit, intercept, access, and disclose all matters on the company’s media systems and services at any time, with or without notice.
E-mail and voice mail messages, internet use and communication and computer flies are considered part of the company’s business and client records. Such communications are not to be considered private or personal to any individual employee.
The principal purpose of electronic mail (e-mail) is for company business communications. Occasional personal use is permitted; however, the system should not be used to solicit for outside business ventures, charitable organizations, or for any political or religious purpose, unless authorized by the Director of Human Resources.

The Policy also specifically prohibits “[c]ertain uses of the e-mail system” including sending inappropriate sexual, discriminatory, or harassing messages, chain letters, “[m]essages in violation of government laws,” or messages relating to job searches, business activities unrelated to Loving Care, or political activities. The Policy concludes with the following warning: “Abuse of the electronic communications system may result in disciplinary action up to and including separation of employment.”

Stengart’s attorney applied for an order to show cause seeking return of the e-mails and other relief. The trial court converted the application to a motion, which it later denied in a written opinion. The trial court concluded that the Firm did not breach the attorney-client privilege because the company’s Policy placed Stengart on sufficient notice that her e-mails would be considered company property. Stengart’s request to disqualify the Firm was therefore denied.

The Appellate Division granted Stengart’s motion for leave to appeal. The panel reversed the trial court order and directed the Firm to turn over all copies of the e-mails and delete any record of them. Stengart v. Loving Care Agency, Inc., 408 N.J.Super. 54, 973 A.2d 390 (App.Div.2009). Assuming that the Policy applied to Stengart, the panel found that “[a]n objective reader could reasonably conclude ... that not all personal emails are necessarily company property.” Id. at 64, 973 A.2d 390. In other words, an employee could “retain an expectation of privacy” in personal e*312mails sent on a company computer given the language of the Policy. Id. at 65, 973 A.2d 390.

The panel balanced Loving Care’s right to enforce reasonable rules for the workplace against the public policies underlying the attorney-client privilege. Id. at 66, 973 A.2d 390. The court rejected the notion that “ownership of the computer [is] the sole determinative fact” at issue and instead explained that there must be a nexus between company policies and the employer’s legitimate business interests. Id. at 68-69, 973 A.2d 390. The panel concluded that society’s important interest in shielding communications with an attorney from disclosure outweighed the company’s interest in upholding the Policy. Id. at 74-75, 973 A.2d 390. As a result, the panel found that the e-mails were protected by the attorney-client privilege and should be returned. Id. at 75, 973 A.2d 390.

The Appellate Division also concluded that the Firm breached its obligations under RPC 4.4(b) by failing to alert Stengart’s attorneys that it possessed the e-mails before reading them. The panel remanded for a hearing to determine whether disqualification of the Firm or some other sanction was appropriate.

We granted Loving Care’s motion for leave to appeal and ordered a stay pending the outcome of this appeal.

II.

Loving Care argues that its employees have no expectation of privacy in their use of company computers based on the company’s Policy. In its briefs before this Court, the company also asserts that by accessing e-mails on a personal account through Loving Care’s computer and server, Stengart either prevented any attorney-client privilege from attaching or waived the privilege by voluntarily subjecting her e-mails to company scrutiny. Finally, Loving Care maintains that its counsel did not violate RPC 4.4(b) because the e-mails were left behind on Stengart’s company computer—not “inadvertently sent,” as per the Rule—and the *313Firm acted in the good faith belief that any privilege had been waived.

Stengart argues that she intended the e-mails with her lawyer to be confidential and that the Policy, even if it applied to her, failed to provide adequate warning that Loving Care would save on a hard drive, or monitor the contents of, e-mails sent from a personal account. Stengart also maintains that the communications with her lawyer were privileged. When the Firm encountered the arguably protected e-mails, Stengart contends it should have immediately returned them or sought judicial review as to whether the attorney-client privilege applied.

We granted amicus curiae status to the following organizations: the Employers Association of New Jersey (EANJ), the National Employment Lawyers Association of New Jersey (NELA-NJ), the Association of Criminal Defense Lawyers of New Jersey (ACDL-NJ), and the New Jersey State Bar Association (NJSBA).

EANJ calls for reversal of the Appellate Division decision. It notes the dramatic, recent increase in the use of non-business-related e-mails at work and submits that, by allowing occasional personal use of company property as a courtesy to employees, companies do not create a reasonable expectation of privacy in the use of their computer systems. EANJ also contends that the Appellate Division’s analysis—particularly, its focus on whether workplace policies in the area of electronic communications further legitimate business interests—will unfairly burden employers and undermine their ability to protect corporate assets.

NELA-NJ and ACDL-NJ support the Appellate Division’s ruling. NELA-NJ submits that an employee has a substantive right to privacy in her password-protected e-mails, even if accessed from an employer-owned computer, and that an employer’s invasion of that privacy right must be narrowly tailored to the employer’s legitimate business interests. ACDL-NJ adds that the need to shield private communications from disclosure is amplified when the attorney-client privilege is at stake.

*314NJSBA expresses concern about preserving the attorney-client privilege in the “increasingly technology-laden world” in which attorneys practice. NJSBA cautions against allowing inadvertent or casual waivers of the privilege. To analyze the competing interests presented in cases like this, NJSBA suggests various factors that courts should consider in deciding whether the privilege has been waived.

III.

Our analysis draws on two principal areas: the adequacy of the notice provided by the Policy and the important public policy concerns raised by the attorney-client privilege. Both inform the reasonableness of an employee’s expectation of privacy in this matter. We address each area in turn.

A.

We start by examining the meaning and scope of the Policy itself. The Policy specifically reserves to Loving Care the right to review and access “all matters on the company’s media systems and services at any time.” In addition, e-mail messages are plainly “considered part of the company’s business ... records.”

It is not clear from that language whether the use of personal, password-protected, web-based e-mail accounts via company equipment is covered. The Policy uses general language to refer to its “media systems and services” but does not define those terms. Elsewhere, the Policy prohibits certain uses of “the e-mail system,” which appears to be a reference to company e-mail accounts. The Policy does not address personal accounts at all. In other words, employees do not have express notice that messages sent or received on a personal, web-based e-mail account are subject to monitoring if company equipment is used to access the account.

*315The Policy also does not warn employees that the contents of such e-mails are stored on a hard drive and can be forensieally retrieved and read by Loving Care.

The Policy goes on to declare that e-mails “are not to be considered private or personal to any individual employee.” In the very next point, the Policy acknowledges that “[occasional personal use [of e-mail] is permitted.” As written, the Policy creates ambiguity about whether personal e-mail use is company or private property.

The scope of the written Policy, therefore, is not entirely clear.

B.

The policies underlying the attorney-client privilege further animate this discussion. The venerable privilege is enshrined in history and practice. Fellerman v. Bradley, 99 N.J. 493, 498, 493 A.2d 1239 (1985) (“[T]he attorney-client privilege is recognized as one of ‘the oldest of the privileges for confidential communications.’”) (quoting 8 J. Wigmore, Evidence § 2290, at 542 (McNaughton rev.1961)). Its primary rationale is to encourage “free and full disclosure of information from the client to the attorney.” Ibid. That, in turn, benefits the public, which “is well served by sound legal counsel” based on full, candid, and confidential exchanges. Id. at 502, 493 A.2d 1239.

The privilege is codified at N.J.S.A. 2A:84A-20, and it appears in the Rules of Evidence as N.J.R.E. 504. Under the Rule, “[f]or a communication to be privileged it must initially be expressed by an individual in his capacity as a client in conjunction with seeking or receiving legal advice from the attorney in his capacity as such, with the expectation that its content remain confidential.” Feller-man, supra, 99 N.J. at 499, 493 A.2d 1239 (citing N.J.S.A. 2A:84A-20(1) and (3)).

E-mail exchanges are covered by the privilege like any other form of communication. See Seacoast Builders Corp. v. Rutgers, 358 N.J.Super. 524, 553, 818 A.2d 455 (App.Div.2003) *316(finding e-mail from client to attorney “obviously protected by the attorney-client privilege as a communication with counsel in the course of a professional relationship and in confidence”).

The e-mail communications between Stengart and her lawyers contain a standard warning that their contents are personal and confidential and may constitute attorney-client communications. The subject matter of those messages appears to relate to Stengart’s working conditions and anticipated lawsuit against Loving Care.

IV.

Under the particular circumstances presented, how should a court evaluate whether Stengart had a reasonable expectation of privacy in the e-mails she exchanged with her attorney?

A.

Preliminarily, we note that the reasonable-expectation-of-privacy standard used by the parties derives from the common law and the Search and Seizure Clauses of both the Fourth Amendment and Article I, paragraph 7 of the New Jersey Constitution. The latter sources do not apply in this case, which involves conduct by private parties only.3

The common law source is the tort of “intrusion on seclusion,” which can be found in the Restatement (Second) of Torts § 652B (1977). That section provides that “[o]ne who intentionally intrudes, physically or otherwise, upon the solitude or seclusion of another or his private affairs or concerns, is subject to liability to the other for invasion of his privacy, if the intrusion would be highly offensive to a reasonable person.” Restatement, supra, § 652B. A high threshold must be cleared to assert a *317cause of action based on that tort. Hennessey, supra, 129 N.J. at 116, 609 A 2d 11 (Pollock, J., concurring). A plaintiff must establish that the intrusion “would be highly offensive to the ordinary reasonable man, as the result of conduct to which the reasonable man would strongly object.” Restatement, supra, § 652B cmt. d.

As is true in Fourth Amendment cases, the reasonableness of a claim for intrusion on seclusion has both a subjective and objective component. See State v. Sloane, 193 N.J. 423, 434, 939 A.2d 796 (2008) (analyzing Fourth Amendment); In re Asia Global Crossing, Ltd., 322 B.R. 247, 257 (Bankr.S.D.N.Y.2005) (analyzing common law tort). Moreover, whether an employee has a reasonable expectation of privacy in her particular work setting “must be addressed on a case-by-case basis.” O’Connor v. Ortega, 480 U.S. 709, 718, 107 S.Ct. 1492, 1498, 94 L.Ed.2d 714, 723 (1987) (plurality opinion) (reviewing public sector employment).

B.

A number of courts have tested an employee’s claim of privacy in files stored on company computers by evaluating the reasonableness of the employee’s expectation. No reported decisions in New Jersey offer direct guidance for the facts of this case.4 In one matter, State v. M.A, 402 N.J.Super. 353, 954 A.2d 503 (App.Div.2008), the Appellate Division found that the defendant had no reasonable expectation of privacy in personal information he stored on a workplace computer under a separate password. Id. at 369, 954 A.2d 503. The defendant had been advised that all computers were company property. Id. at 359, 954 A.2d 503. His former employer consented to a search by the State Police, who, in turn, retrieved information tied to the theft of company funds. Id. at 361-62, 954 A.2d 503. The court reviewed the search in the context of the Fourth Amendment and found no basis for the *318defendant’s privacy claim in the contents of a company computer that he used to commit a crime. Id. at 365-69, 954 A2d 503.

Doe v. XYC Corp., 382 N.J.Super. 122, 887 A.2d 1156 (App.Div. 2005), likewise did not involve attorney-client e-mails. In XYC Corp., the Appellate Division found no legitimate expectation of privacy in an employee’s use of a company computer to access websites containing adult and child pornography. Id. at 139, 887 A.2d 1156. In its analysis, the court referenced a policy authorizing the company to monitor employee website activity and e-mails, which were deemed company property. Id. at 131, 138-39, 887 A.2d 1156.

Certain decisions from outside New Jersey, which the parties also rely on, are more instructive. Among them, National Economic Research Associates v. Evans, 21 Mass. L. Rptr. No. 15, at 337, 2006 WL 2440008 (Mass.Super.Ct. Sept. 25, 2006), is most analogous to the facts here. In Evans, an employee used a company laptop to send and receive attorney-client communications by e-mail. In doing so, he used his personal, password-protected Yahoo account and not the company’s e-mail address. Ibid. The e-mails were automatically stored in a temporary Internet file on the computer’s hard drive and were later retrieved by a computer forensic expert. Ibid. The expert recovered various attorney-client e-mails; at the instruction of the company’s lawyer, those e-mails were not reviewed pending guidance from the court. Ibid.

A company manual governed the laptop’s use. The manual permitted personal use of e-mail, to “be kept to a minimum,” but warned that computer resources were the “property of the Company” and that e-mails were “not confidential” and could be read “during routine checks.” Id. at 338.

The court denied the company’s application to allow disclosure of the e-mails that its expert possessed. Id. at 337. The court reasoned,

Based on the warnings furnished in the Manual, Evans [ (the employee) ] could not reasonably expect to communicate in confidence with his private attorney if Evans *319e-mailed his attorney using his NERA. [ (company) ] e-mail address through the NERA Intranet, because the Manual plainly warned Evans that e-mails on the network could be read by NERA network administrators. The Manual, however, did not expressly declare that it would monitor the content of Internet communications____Most importantly, the Manual did not expressly declare, or even implicitly suggest, that NERA would monitor the content of e-mail communications made from an employee’s personal e-mail account via the Internet whenever those communications were viewed on a NERA-issued computer. Nor did NERA warn its employees that the content of such Internet e-mail communications is stored on the hard disk of a NERA-issued computer and therefore capable of being read by NERA.
[Id. at 338-39.]

As a result, the court found the employee’s expectation of privacy in e-mails with his attorney to be reasonable. Id. at 339.

In Asia Global, supra, the Bankruptcy Court for the Southern District of New York considered whether a bankruptcy trustee could force the production of e-mails sent by company employees to their personal attorneys on the company’s e-mail system. 322 B.R. at 251-52. The court developed a four-part test to “measure the employee’s expectation of privacy in his computer files and email”:

(1) does the corporation maintain a policy banning personal or other objectionable use, (2) does the company monitor the use of the employee’s computer or e-mail, (3) do third parties have a right of access to the computer or e-mails, and (4) did the corporation notify the employee, or was the employee aware, of the use and monitoring policies?
[Id. at 257.]

Because the evidence was “equivocal” about the existence of a corporate policy banning personal use of e-mail and allowing monitoring, the court could not conclude that the employees’ use of the company e-mail system eliminated any applicable attorney-client privilege. Id. at 259-61.

Both Evans and Asia Global referenced a formal ethics opinion by the American Bar Association that noted “lawyers have a reasonable expectation of privacy when communicating by e-mail maintained by an [online service provider].” See id. at 256 (citing ABA Comm, on Ethics and Profl Responsibility, Formal Op. 413 (1999)); Evans, supra, 21 Mass. L. Rptr. No. 15, at 339 (same).

*320Other courts have measured the factors outlined in Asia Global among other considerations. In reviewing those cases, we are mindful of the fact-specific nature of the inquiry involved and the multitude of different facts that can affect the outcome in a given case. No one factor alone is necessarily dispositive.

According to some courts, employees appear to have a lesser expectation of privacy when they communicate with an attorney using a company e-mail system as compared to a personal, web-based account like the one used here. See, e.g., Smyth v. Pillsburg Co., 914 F.Supp. 97,100-01 (E.D.Pa.1996) (finding no reasonable expectation of privacy in unprofessional e-mails sent to supervisor through internal corporate e-mail system); Scott v. Beth Israel Med. Ctr., Inc., 17 Misc.3d 934, 847 N. Y.S.2d 436, 441-43 (N.Y.Sup.Ct.2007) (finding no expectation of confidentiality when company e-mail used to send attorney-client messages). But see Convertino v. U.S. Dep’t of Justice, 674 F.Supp.2d 97, 110 (D.D.C.2009) (finding reasonable expectation of privacy in attorney-client e-mails sent via employer’s e-mail system). As a result, courts might treat e-mails transmitted via an employer’s e-mail account differently than they would web-based e-mails sent on the same company computer.

Courts have also found that the existence of a clear company policy banning personal e-mails can also diminish the reasonableness of an employee’s claim to privacy in e-mail messages with his or her attorney. Compare Scott, supra, 847 N.Y.S.2d at 441 (finding e-mails sent to attorney not privileged and noting that company’s e-mail policy prohibiting personal use was “critical to the outcome”), with Asia Global, supra, 322 B.R. at 259-61 (declining to find e-mails to attorney were not privileged in light of unclear evidence as to existence of company policy banning personal e-mail use). We recognize that a zero-tolerance policy can be unworkable and unwelcome in today’s dynamic and mobile workforce and do not seek to encourage that approach in any way.

The location of the company’s computer may also be a relevant consideration. In Curto v. Medical World Communications, Inc., *32199 Fed. Empl. Prac. Cas. (BNA) 298, 2006 WL 1318387 (E.D.N.Y. May 15, 2006), for example, an employee working from a home office sent e-mails to her attorney on a company laptop via her personal AOL account. Id. at 301. Those messages did not go through the company’s servers but were nonetheless retrievable. Ibid. Notwithstanding a company policy banning personal use, the trial court found that the e-mails were privileged. Id. at 305.

We realize that different concerns are implicated in cases that address the reasonableness of a privacy claim under the Fourth Amendment. See, e.g., O’Connor, supra, 480 U.S. at 714-19, 107 S.Ct. at 1496-98, 94 L.Ed.2d at 721-24 (discussing whether public hospital’s search of employee workplace violated employee’s expectation of privacy under Fourth Amendment); United States v. Simons, 206 F.3d 392, 397-98 (4th Cir.2000) (involving search warrants for work computer of CIA employee, which revealed more than fifty pornographic images of minors); M.A., supra, 402 N.J.Super. at 366-69, 954 A.2d 503 (involving Fourth Amendment analysis of State Police search of employee’s computer, resulting in theft charges). This case, however, involves no governmental action. Stengart’s relationship with her private employer does not raise the specter of any government official unreasonably invading her rights.

Y.

A.

Applying the above considerations to the facts before us, we find that Stengart had a reasonable expectation of privacy in the e-mails she exchanged with her attorney on Loving Care’s laptop.

Stengart plainly took steps to protect the privacy of those e-malls and shield them from her employer. She used a personal, password-protected e-mail account instead of her company e-mail address and did not save the account’s password on her computer. In other words, she had a subjective expectation of privacy in *322messages to and from her lawyer discussing the subject of a future lawsuit.

In light of the language of the Policy and the attorney-client nature of the communications, her expectation of privacy was also objectively reasonable. As noted earlier, the Policy does not address the use of personal, web-based e-mail accounts accessed through company equipment. It does not address personal accounts at all. Nor does it warn employees that the contents of e-mails sent via personal accounts can be forensieally retrieved and read by the company. Indeed, in acknowledging that occasional personal use of e-mail is permitted, the Policy created doubt about whether those e-mails are company or private property.

Moreover, the e-mails are not illegal or inappropriate material stored on Loving Care’s equipment, which might harm the company in some way. See Muick v. Glenayre Elecs., 280 F.3d 741, 742-43 (7th Cir.2002); Smyth, supra, 914 F.Supp. at 98, 101; XYC Corp., supra, 382 N.J.Super. at 136-40, 887 A.2d 1156. They are conversations between a lawyer and client about confidential legal matters, which are historically cloaked in privacy. Our system strives to keep private the very type of conversations that took place here in order to foster probing and honest exchanges.

In addition, the e-mails bear a standard hallmark of attorney-client messages. They warn the reader directly that the e-mails are personal, confidential, and may be attorney-client communications. While a pro forma warning at the end of an e-mail might not, on its own, protect a communication, see Scott, supra, 847 N.Y.S.2d at 444, other facts present here raise additional privacy concerns.

Under all of the circumstances, we find that Stengart could reasonably expect that e-mails she exchanged with her attorney on her personal, password-protected, web-based e-mail account, accessed on a company laptop, would remain private.

*323It follows that the attorney-client privilege protects those e-mails. See Asia Global, supra, 322 B.R. at 258-59 (noting “close correlation between the objectively reasonable expectation of privacy and the objective reasonableness of the intent that a communication between a lawyer and a client was given in confidence”). In reaching that conclusion, we necessarily reject Loving Care’s claim that the attorney-client privilege either did not attach or was waived. In its reply brief and at oral argument, Loving Care argued that the manner in which the e-mails were sent prevented the privilege from attaching. Specifically, Loving Care contends that Stengart effectively brought a third person into the conversation from the start—watching over her shoulder—and thereby forfeited any claim to confidentiality in her communications. We disagree.

Stengart has the right to prevent disclosures by third persons who learn of her communications “in a manner not reasonably to be anticipated.” See N.J.R.E. 504(l)(c)(ii). That is what occurred here. The Policy did not give Stengart, or a reasonable person in her position, cause to anticipate that Loving Care would be peering over her shoulder as she opened e-mails from her lawyer on her personal, password-protected Yahoo account. See Evans, supra, 21 Mass. L. Rptr. No. 15, at 339. The language of the Policy, the method of transmittal that Stengart selected, and the warning on the e-mails themselves all support that conclusion.

Loving Care also argued in earlier submissions that Stengart waived the attorney-client privilege. For similar reasons, we again disagree.

A person waives the privilege if she, “without coercion and with knowledge of [her] right or privilege, made disclosure of any part of the privileged matter or consented to such a disclosure made by anyone.” N.J.R.E. 530 (codifying N.J.S.A. 2A:84A-29). Because consent is not applicable here, we look to whether Stengart either knowingly disclosed the information contained in the e-mails or failed to “take reasonable steps to insure and maintain their *324confidentiality.”5 Trilogy Commc’ns, supra, 279 NJ.Super. at 445-48, 652 A2d 1273.

As discussed previously, Stengart took reasonable steps to keep discussions with her attorney confidential: she elected not to use the company e-mail system and relied on a personal, password-protected, web-based account instead. She also did not save the password on her laptop or share it in some other way with Loving Care.

As to whether Stengart knowingly disclosed the e-mails, she certified that she is unsophisticated in the use of computers and did not know that Loving Care could read communications sent on her Yahoo account. Use of a company laptop alone does not establish that knowledge. Nor does the Policy fill in that gap. Under the circumstances, we do not find either a knowing or reckless waiver.

B.

Our conclusion that Stengart had an expectation of privacy in e-mails with her lawyer does not mean that employers cannot monitor or regulate the use of workplace computers. Companies can adopt lawful policies relating to computer use to protect the assets, reputation, and productivity of a business and to ensure compliance with legitimate corporate policies. And employers can enforce such policies. They may discipline employees and, when appropriate, terminate them, for violating proper workplace rules that are not inconsistent with a clear mandate of *325public policy. See Hennessey, supra, 129 N.J. at 99-100, 609 A.2d 11; Woolley v. Hoffmann-LaRoche, Inc., 99 N.J. 284, 290-92, 491 A.2d 1257 (1985); Pierce v. Ortho Pharm. Corp., 84 N.J. 58, 72-73, 417 A.2d 505 (1980). For example, an employee who spends long stretches of the workday getting personal, confidential legal advice from a private lawyer may be disciplined for violating a policy permitting only occasional personal use of the Internet. But employers have no need or basis to read the specific contents of personal, privileged, attorney-client communications in order to enforce corporate policy. Because of the important public policy concerns underlying the attorney-client privilege, even a more clearly written company manual—that is, a policy that banned all personal computer use and provided unambiguous notice that an employer could retrieve and read an employee’s attorney-client communications, if accessed on a personal, password-protected email account using the company’s computer system—would not be enforceable.

VI.

We next examine whether the Firm’s review and use of the privileged e-mails violated RPC 4.4(b). The Rule provides that “[a] lawyer who receives a document and has reasonable cause to believe that the document was inadvertently sent shall not read the document or, if he or she has begun to do so, shall stop reading the document, promptly notify the sender, and return the document to the sender.” According to the ABA Model Rules on which RPC 4.4(b) is patterned, the term “ ‘document’ includes email or other electronic modes of transmission subject to being read or put into readable form.” Model Rules of Prof l Conduct, R. 4.4 cmt. 2 (2004).

Loving Care contends that the Rule does not apply because Stengart left the e-mails behind on her laptop and did not send them inadvertently. In actuality, the Firm retained a computer forensic expert to retrieve e-mails that were automatically saved on the laptop’s hard drive in a “cache” folder of temporary *326Internet files. Without Stengart’s knowledge, browser software made copies of each webpage she viewed. Under those circumstances, it is difficult to think of the e-mails as items that were simply left behind. We find that the Firm’s review of privileged e-mails between Stengart and her lawyer, and use of the contents of at least one e-mail in responding to interrogatories, fell within the ambit of RPC 4.4(b) and violated that rule.

To be clear, the Firm did not hack into plaintiffs personal account or maliciously seek out attorney-client documents in a clandestine way. Nor did it rummage through an employee’s personal files out of idle curiosity. Instead, it legitimately attempted to preserve evidence to defend a civil lawsuit. Its error was in not setting aside the arguably privileged messages once it realized they were attorney-client communications, and failing either to notify its adversary or seek court permission before reading further. There is nothing in the record before us to suggest any bad faith on the Firm’s part in reading the Policy as it did. Nonetheless, the Firm should have promptly notified opposing counsel when it discovered the nature of the e-mails.6

The Appellate Division remanded to the trial court to determine the appropriate remedy. It explained that a hearing was needed in that regard to consider

the content of the emails, whether the information contained in the emails would have inevitably been divulged in discovery that would have occurred absent [the Firm’s] knowledge of the emails’ content, and the nature of the issues that have been or may in the future be pled in either this or the related Chancery action.
[.Stengart, supra, 408 N.J.Super. at 76-77, 973 A2d 390.]

We agree. The forensically retrieved version of the e-mails submitted to the Court is not easy to read or fully understand in isolation, and no record has yet been developed about the e-mails’ full use. For the same reason, we cannot determine how confiden*327tial or critical the messages are. In deciding what sanctions to impose, the trial court should evaluate the seriousness of the breach in light of the specific nature of the e-mails, the manner in which they were identified, reviewed, disseminated, and used, and other considerations noted by the Appellate Division. As to plaintiffs request for disqualification, the court should also “balance competing interests, weighing the ‘need to maintain the highest standards of the profession’ against ‘a client’s right freely to choose his counsel.’ ” Dewey v. R.J. Reynolds Tobacco Co., 109 N.J. 201, 218, 536 A.2d 243 (1988) (quoting Gov’t of India v. Cook Indus., Inc., 569 F.2d 737, 739 (2d Cir.1978)).

We leave to the trial court to decide whether disqualification of the Firm, screening of attorneys, the imposition of costs, or some other remedy is appropriate. Under the circumstances, we do not believe a remand to the Chancery judge is required; the matter may proceed before the Law Division judge assigned to the case.

VII.

For the reasons set forth above, we modify and affirm the judgment of the Appellate Division and remand to the trial court for further proceedings.

For affirmance as modification/remandment—Chief Justice RABNER and Justices LONG, LaVECCHIA, ALBIN, WALLACE, RIVERA-SOTO and HOENS—7.

Opposed—None.