6 Consumer Protection: February 21, 2022 6 Consumer Protection: February 21, 2022

INTRODUCTION:

Every state and the District of Columbia has authorized their attorney general to enforce state consumer protection statutes in state court on behalf of their citizens who were victims of “unfair or deceptive” practices in the marketplace.  While each state differs on the breadth of its coverage and the remedies available, it is a core duty of every attorney general to be involved in consumer protection.

 

Each state has now enacted an Unfair and Deceptive Acts and Practices Act (“UDAP”) that are remarkably similar.  These laws have produced thousands of cases and billions of dollars for consumers as well as injunctive relief, an uncountable number of law review articles and numerous courses offered in law and business schools.

 

This Chapter discusses the role of attorneys general in consumer protection.

 

In the aftermath of World War Two it became clear that one by products of America’s growing economy was the failure of traditional common law fraud theories to protect consumers in an increasingly complex marketplace.   Consumers were without access to information and common law caveat  emptor was denying effective response for victims.   Under the common law, both government and consumers were faced the daunting task of proving both intent and reliance before even beginning to overcome the fraud.

 

In the 1970’s state legislatures, supported by business organizations and the U. S. Chamber of Commerce,  gave to their attorneys general sweeping authority to investigate and prosecute consumer fraud.   Support for these laws was so strong that in 1978 the Congress actually appropriated federal funds that would go directly to attorneys general to begin or to create consumer protection divisions, and soon private remedies were added to the statutes all of which were to enforced in state courts. 

 

The importance of the enactment of these laws cannot be overstated.  To successfully bring a consumer fraud case under the common law, the victim would have to prove that the vendor had knowingly made a false statement with the intent to defraud, and that the victim had relied on the misrepresentation and been directly damaged by it.

 

Under UDAP, the attorney general gained the authority to investigate and receive documents without judicial approval and without even meeting a probable cause standard.  The attorney general further did not have to prove intent or reliance.  Private rights of action were later authorized and generally afforded the same powers.

Since the passage of state Unfair and Deceptive Practices Acts (UDAP), all State Attorneys General have responsibility in the area of consumer protection, which increasingly includes privacy issues. This Chapter discusses the broad nature of that authority and single state consumer protection enforcement.  It also lays the groundwork for the development of multistate AG consumer litigation against a backdrop of increased use of arbitration in private consumer litigation.

 

 

6.1 State Attorney General Consumer Protection Activity 6.1 State Attorney General Consumer Protection Activity

The best source for information about state attorney general consumer protection activity is found at the National State Attorney General (NAAG) website: 

https://www.naag.org/issues/consumer-protection/

https://www.naag.org/our-work/nagtri-center-for-consumer-protection/center-for-consumer-protection-monthly/

https://www.naag.org/attorney-general-journal/communities-of-color-fraud-and-consumer-protection-agencies/

6.4 Single State Attorney General Consumer Fraud Matters 6.4 Single State Attorney General Consumer Fraud Matters

UDAP statues were enacted at a time when goods and services were exchanged by local firms.  Whether it was buying a refrigerator or a car, the chances were very high that the transaction would be local and from a business with whom the consumer regularly dealt.  Enforcement by an attorney general was therefore almost always a single state, localized prosecution.

 

Today our integrated economy has resulted in most of our economic decisioins crossing state lines, so attorney general consumer cases are increasingly multistate, but single state cases do continue.   The Accretive and cable cases are examples of single state enforcement actions by a single attorney general.

 

A 2019 study of attorney general multistate litigation turned up this information on single state:  Bipartisan Corporate Crime Fighting by States; How Red and Blue Attorneys General Cooperate in Addressing Big Business Misconduct, Mattera and Baggaley, 2019

 

Single State:

The 644 multistate settlements represent a subset of more than 7,600 state AG cases we compiled for an expansion of our Violation Tracker database. In the period since 2000, the largest number of single-state AG announcements we found came from the following states: Massachusetts (1,765), New York (1,128), Connecticut (632) and Missouri (408).

In total-dollar terms, the leaders are: New York ($9.8 billion), California ($7.5 billion), Massachusetts ($2.6 billion) and Mississippi ($2.0 billion).

The largest single-state case we found was a $1.6 billion settlement that New York, in cooperation with the Securities and Exchange Commission, reached with American International Group in 2006 to resolve allegations of fraud and bid-rigging. We found six other single-state settlements worth $750 million or more.

While multi-state cases almost always result in civil settlements, more than 500 of the single-state cases ended with fines or court verdicts. About 70 of these were filed as criminal matters.

6.4.6 Supplemental Readings 6.4.6 Supplemental Readings

6.5 The Role of Mandatory Arbitration in Consumer Protection 6.5 The Role of Mandatory Arbitration in Consumer Protection

In addition to authorizing enforcement by attorneys general most UDAP statutes also allowed private and often class action litigation against marketplace behavior potentially "unfair and deceptive."   The United State Supreme Court essentially eliminated private consumer class actions in ATT Mobility v. Concepcion, S. Ct. 1740 (2011) by allowing merchants to force consumers to agree to private arbitration prior to sale.   The Court did not allow arbitration fo  block attorney general actions thereby driving private class actions toward attorneys general.  Hood Ex. Rel Attorney General of Mississippi v. A.U. Opttomics, et. al. 134 S. Ct. 736 (2014).

The issues arising from retention of private counsel - especilly contingent counsel - are covered in more detail in Chapter 6.

6.5.1 At&t Mobility LLC v. Concepcion, 563 U.S. 333, (April 2011) 6.5.1 At&t Mobility LLC v. Concepcion, 563 U.S. 333, (April 2011)

131 S.Ct. 1740 (2011)

AT&T; MOBILITY LLC, Petitioner,
v.
Vincent CONCEPCION et ux.

No. 09-893.

Supreme Court of United States.

Argued November 9, 2010.
Decided April 27, 2011.

[1743] Andrew J. Pincus, Washington, DC, for Petitioner.

Deepak Gupta, for Respondents.

Donald M. Falk, Mayer Brown LLP, Palo Alto, CA, Neal Berinhout, Atlanta, GA, Kenneth S. Geller, Andrew J. Pincus, Evan M. Tager, Archis A. Parasharami, Kevin Ranlett, Mayer Brown LLP, Washington, DC, for Petitioner.

[1744] Justice SCALIA delivered the opinion of the Court.

Section 2 of the Federal Arbitration Act (FAA) makes agreements to arbitrate "valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract." 9 U.S.C. § 2. We consider whether the FAA prohibits States from conditioning the enforceability of certain arbitration agreements on the availability of classwide arbitration procedures.

I

In February 2002, Vincent and Liza Concepcion entered into an agreement for the sale and servicing of cellular telephones with AT & T Mobility LCC (AT & T).[1] The contract provided for arbitration of all disputes between the parties, but required that claims be brought in the parties' "individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding." App. to Pet. for Cert. 61a.[2] The agreement authorized AT & T to make unilateral amendments, which it did to the arbitration provision on several occasions. The version at issue in this case reflects revisions made in December 2006, which the parties agree are controlling.

The revised agreement provides that customers may initiate dispute proceedings by completing a one-page Notice of Dispute form available on AT & T's Web site. AT & T may then offer to settle the claim; if it does not, or if the dispute is not resolved within 30 days, the customer may invoke arbitration by filing a separate Demand for Arbitration, also available on AT & T's Web site. In the event the parties proceed to arbitration, the agreement specifies that AT & T must pay all costs for nonfrivolous claims; that arbitration must take place in the county in which the customer is billed; that, for claims of $10,000 or less, the customer may choose whether the arbitration proceeds in person, by telephone, or based only on submissions; that either party may bring a claim in small claims court in lieu of arbitration; and that the arbitrator may award any form of individual relief, including injunctions and presumably punitive damages. The agreement, moreover, denies AT & T any ability to seek reimbursement of its attorney's fees, and, in the event that a customer receives an arbitration award greater than AT & T's last written settlement offer, requires AT & T to pay a $7,500 minimum recovery and twice the amount of the claimant's attorney's fees.[3]

The Concepcions purchased AT & T service, which was advertised as including the provision of free phones; they were not charged for the phones, but they were charged $30.22 in sales tax based on the phones' retail value. In March 2006, the Concepcions filed a complaint against AT & T in the United States District Court for the Southern District of California. The complaint was later consolidated with a putative class action alleging, among other things, that AT & T had engaged in false advertising and fraud by charging sales tax on phones it advertised as free.

In March 2008, AT & T moved to compel arbitration under the terms of its contract [1745] with the Concepcions. The Concepcions opposed the motion, contending that the arbitration agreement was unconscionable and unlawfully exculpatory under California law because it disallowed classwide procedures. The District Court denied AT & T's motion. It described AT & T's arbitration agreement favorably, noting, for example, that the informal dispute-resolution process was "quick, easy to use" and likely to "promp[t] full or ... even excess payment to the customer without the need to arbitrate or litigate"; that the $7,500 premium functioned as "a substantial inducement for the consumer to pursue the claim in arbitration" if a dispute was not resolved informally; and that consumers who were members of a class would likely be worse off. Laster v. T-Mobile USA, Inc., 2008 WL 5216255, *11-*12 (S.D.Cal., Aug. 11, 2008). Nevertheless, relying on the California Supreme Court's decision in Discover Bank v. Superior Court, 36 Cal.4th 148, 30 Cal.Rptr.3d 76, 113 P.3d 1100 (2005), the court found that the arbitration provision was unconscionable because AT & T had not shown that bilateral arbitration adequately substituted for the deterrent effects of class actions. Laster, 2008 WL 5216255, *14.

The Ninth Circuit affirmed, also finding the provision unconscionable under California law as announced in Discover Bank. Laster v. AT & T Mobility LLC, 584 F.3d 849, 855 (2009). It also held that the Discover Bank rule was not preempted by the FAA because that rule was simply "a refinement of the unconscionability analysis applicable to contracts generally in California." 584 F.3d, at 857. In response to AT & T's argument that the Concepcions' interpretation of California law discriminated against arbitration, the Ninth Circuit rejected the contention that "`class proceedings will reduce the efficiency and expeditiousness of arbitration'" and noted that "`Discover Bank placed arbitration agreements with class action waivers on the exact same footing as contracts that bar class action litigation outside the context of arbitration.'" Id., at 858 (quoting Shroyer v. New Cingular Wireless Services, Inc., 498 F.3d 976, 990 (C.A.9 2007)).

We granted certiorari, 560 U.S. ___, 130 S.Ct. 3322, 176 L.Ed.2d 1218 (2010).

II

The FAA was enacted in 1925 in response to widespread judicial hostility to arbitration agreements. See Hall Street Associates, L.L.C. v. Mattel, Inc., 552 U.S. 576, 581, 128 S.Ct. 1396, 170 L.Ed.2d 254 (2008). Section 2, the "primary substantive provision of the Act," Moses H. Cone Memorial Hospital v. Mercury Constr. Corp., 460 U.S. 1, 24, 103 S.Ct. 927, 74 L.Ed.2d 765 (1983), provides, in relevant part, as follows:

"A written provision in any maritime transaction or a contract evidencing a transaction involving commerce to settle by arbitration a controversy thereafter arising out of such contract or transaction... shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract." 9 U.S.C. § 2.

We have described this provision as reflecting both a "liberal federal policy favoring arbitration," Moses H. Cone, supra, at 24, 103 S.Ct. 927, and the "fundamental principle that arbitration is a matter of contract," Rent-A-Center, West, Inc. v. Jackson, 561 U.S. ___, ___, 130 S.Ct. 2772, 2776, 177 L.Ed.2d 403 (2010). In line with these principles, courts must place arbitration agreements on an equal footing with other contracts, Buckeye Check Cashing, Inc. v. Cardegna, 546 U.S. 440, 443, 126 S.Ct. 1204, 163 L.Ed.2d 1038 (2006), and enforce them according to their terms, Volt Information Sciences, Inc. v. [1746] Board of Trustees of Leland Stanford Junior Univ., 489 U.S. 468, 478, 109 S.Ct. 1248, 103 L.Ed.2d 488 (1989).

The final phrase of § 2, however, permits arbitration agreements to be declared unenforceable "upon such grounds as exist at law or in equity for the revocation of any contract." This saving clause permits agreements to arbitrate to be invalidated by "generally applicable contract defenses, such as fraud, duress, or unconscionability," but not by defenses that apply only to arbitration or that derive their meaning from the fact that an agreement to arbitrate is at issue. Doctor's Associates, Inc. v. Casarotto, 517 U.S. 681, 687, 116 S.Ct. 1652, 134 L.Ed.2d 902 (1996); see also Perry v. Thomas, 482 U.S. 483, 492-493, n. 9, 107 S.Ct. 2520, 96 L.Ed.2d 426 (1987). The question in this case is whether § 2 preempts California's rule classifying most collective-arbitration waivers in consumer contracts as unconscionable. We refer to this rule as the Discover Bank rule.

Under California law, courts may refuse to enforce any contract found "to have been unconscionable at the time it was made," or may "limit the application of any unconscionable clause." Cal. Civ.Code Ann. § 1670.5(a) (West 1985). A finding of unconscionability requires "a `procedural' and a `substantive' element, the former focusing on `oppression' or `surprise' due to unequal bargaining power, the latter on `overly harsh' or `one-sided' results." Armendariz v. Foundation Health Pyschcare Servs., Inc., 24 Cal.4th 83, 114, 99 Cal. Rptr.2d 745, 6 P.3d 669, 690 (2000); accord, Discover Bank, 36 Cal.4th, at 159-161, 30 Cal.Rptr.3d 76, 113 P.3d, at 1108.

In Discover Bank, the California Supreme Court applied this framework to class-action waivers in arbitration agreements and held as follows:

"[W]hen the waiver is found in a consumer contract of adhesion in a setting in which disputes between the contracting parties predictably involve small amounts of damages, and when it is alleged that the party with the superior bargaining power has carried out a scheme to deliberately cheat large numbers of consumers out of individually small sums of money, then ... the waiver becomes in practice the exemption of the party `from responsibility for [its] own fraud, or willful injury to the person or property of another.' Under these circumstances, such waivers are unconscionable under California law and should not be enforced." Id., at 162, 30 Cal.Rptr.3d 76, 113 P.3d, at 1110 (quoting Cal. Civ.Code Ann. § 1668).

California courts have frequently applied this rule to find arbitration agreements unconscionable. See, e.g., Cohen v. DirecTV, Inc., 142 Cal.App.4th 1442, 1451-1453, 48 Cal.Rptr.3d 813, 819-821 (2006); Klussman v. Cross Country Bank, 134 Cal.App.4th 1283, 1297, 36 Cal.Rptr.3d 728, 738-739 (2005); Aral v. EarthLink, Inc., 134 Cal.App.4th 544, 556-557, 36 Cal. Rptr.3d 229, 237-239 (2005).

III

A

The Concepcions argue that the Discover Bank rule, given its origins in California's unconscionability doctrine and California's policy against exculpation, is a ground that "exist[s] at law or in equity for the revocation of any contract" under FAA § 2. Moreover, they argue that even if we construe the Discover Bank rule as a prohibition on collective-action waivers rather than simply an application of unconscionability, the rule would still be applicable to all dispute-resolution contracts, since California prohibits waivers of class litigation as well. See America Online, Inc. v. Superior [1747] Ct., 90 Cal.App.4th 1, 17-18, 108 Cal.Rptr.2d 699, 711-713 (2001).

When state law prohibits outright the arbitration of a particular type of claim, the analysis is straightforward: The conflicting rule is displaced by the FAA. Preston v. Ferrer, 552 U.S. 346, 353, 128 S.Ct. 978, 169 L.Ed.2d 917 (2008). But the inquiry becomes more complex when a doctrine normally thought to be generally applicable, such as duress or, as relevant here, unconscionability, is alleged to have been applied in a fashion that disfavors arbitration. In Perry v. Thomas, 482 U.S. 483, 107 S.Ct. 2520, 96 L.Ed.2d 426 (1987), for example, we noted that the FAA's preemptive effect might extend even to grounds traditionally thought to exist "`at law or in equity for the revocation of any contract.'" Id., at 492, n. 9, 107 S.Ct. 2520 (emphasis deleted). We said that a court may not "rely on the uniqueness of an agreement to arbitrate as a basis for a state-law holding that enforcement would be unconscionable, for this would enable the court to effect what ... the state legislature cannot." Id., at 493, n. 9, 107 S.Ct. 2520.

An obvious illustration of this point would be a case finding unconscionable or unenforceable as against public policy consumer arbitration agreements that fail to provide for judicially monitored discovery. The rationalizations for such a holding are neither difficult to imagine nor different in kind from those articulated in Discover Bank. A court might reason that no consumer would knowingly waive his right to full discovery, as this would enable companies to hide their wrongdoing. Or the court might simply say that such agreements are exculpatory—restricting discovery would be of greater benefit to the company than the consumer, since the former is more likely to be sued than to sue. See Discover Bank, supra, at 161, 30 Cal. Rptr.3d 76, 113 P.3d, at 1109 (arguing that class waivers are similarly one-sided). And, the reasoning would continue, because such a rule applies the general principle of unconscionability or public-policy disapproval of exculpatory agreements, it is applicable to "any" contract and thus preserved by § 2 of the FAA. In practice, of course, the rule would have a disproportionate impact on arbitration agreements; but it would presumably apply to contracts purporting to restrict discovery in litigation as well.

Other examples are easy to imagine. The same argument might apply to a rule classifying as unconscionable arbitration agreements that fail to abide by the Federal Rules of Evidence, or that disallow an ultimate disposition by a jury (perhaps termed "a panel of twelve lay arbitrators" to help avoid preemption). Such examples are not fanciful, since the judicial hostility towards arbitration that prompted the FAA had manifested itself in "a great variety" of "devices and formulas" declaring arbitration against public policy. Robert Lawrence Co. v. Devonshire Fabrics, Inc., 271 F.2d 402, 406 (C.A.2 1959). And although these statistics are not definitive, it is worth noting that California's courts have been more likely to hold contracts to arbitrate unconscionable than other contracts. Broome, An Unconscionable Applicable of the Unconscionability Doctrine: How the California Courts are Circumventing the Federal Arbitration Act, 3 Hastings Bus. L.J. 39, 54, 66 (2006); Randall, Judicial Attitudes Toward Arbitration and the Resurgence of Unconscionability, 52 Buffalo L.Rev. 185, 186-187 (2004).

The Concepcions suggest that all this is just a parade of horribles, and no genuine worry. "Rules aimed at destroying arbitration" or "demanding procedures incompatible with arbitration," they concede, [1748] "would be preempted by the FAA because they cannot sensibly be reconciled with Section 2." Brief for Respondents 32. The "grounds" available under § 2's saving clause, they admit, "should not be construed to include a State's mere preference for procedures that are incompatible with arbitration and `would wholly eviscerate arbitration agreements.'" Id., at 33 (quoting Carter v. SSC Odin Operating Co., LLC, 237 Ill.2d 30, 50, 340 Ill.Dec. 196, 927 N.E.2d 1207, 1220 (2010)).[4]

We largely agree. Although § 2's saving clause preserves generally applicable contract defenses, nothing in it suggests an intent to preserve state-law rules that stand as an obstacle to the accomplishment of the FAA's objectives. Cf. Geier v. American Honda Motor Co., 529 U.S. 861, 872, 120 S.Ct. 1913, 146 L.Ed.2d 914 (2000); Crosby v. National Foreign Trade Council, 530 U.S. 363, 372-373, 120 S.Ct. 2288, 147 L.Ed.2d 352 (2000). As we have said, a federal statute's saving clause "`cannot in reason be construed as [allowing] a common law right, the continued existence of which would be absolutely inconsistent with the provisions of the act. In other words, the act cannot be held to destroy itself.'" American Telephone & Telegraph Co. v. Central Office Telephone, Inc., 524 U.S. 214, 227-228, 118 S.Ct. 1956, 141 L.Ed.2d 222 (1998) (quoting Texas & Pacific R. Co. v. Abilene Cotton Oil Co., 204 U.S. 426, 446, 27 S.Ct. 350, 51 L.Ed. 553 (1907)).

We differ with the Concepcions only in the application of this analysis to the matter before us. We do not agree that rules requiring judicially monitored discovery or adherence to the Federal Rules of Evidence are "a far cry from this case." Brief for Respondents 32. The overarching purpose of the FAA, evident in the text of §§ 2, 3, and 4, is to ensure the enforcement of arbitration agreements according to their terms so as to facilitate streamlined proceedings. Requiring the availability of classwide arbitration interferes with fundamental attributes of arbitration and thus creates a scheme inconsistent with the FAA.

B

The "principal purpose" of the FAA is to "ensur[e] that private arbitration agreements are enforced according to their terms." Volt, 489 U.S., at 478, 109 S.Ct. 1248; see also Stolt-Nielsen S.A. v. AnimalFeeds Int'l Corp., 559 U.S. ___, ___, 130 S.Ct. 1758, 1763, 176 L.Ed.2d 605 (2010). This purpose is readily apparent from the FAA's text. Section 2 makes arbitration agreements "valid, irrevocable, and enforceable" as written (subject, of course, to the saving clause); § 3 requires courts to stay litigation of arbitral claims pending arbitration of those claims "in accordance with the terms of the agreement"; and § 4 requires courts to compel arbitration "in accordance with the terms of the agreement" upon the motion of either party to the agreement (assuming that the "making of the arbitration agreement or the failure ... to perform the same" is not at issue). In light of these provisions, we have held that parties may agree to limit the issues subject to arbitration, Mitsubishi Motors Corp. v. Soler Chrysler-Plymouth, Inc., 473 U.S. 614, 628, 105 S.Ct. 3346, 87 L.Ed.2d 444 (1985), [1749] to arbitrate according to specific rules, Volt, supra, at 479, 109 S.Ct. 1248, and to limit with whom a party will arbitrate its disputes, Stolt-Nielsen, supra, at ___, 130 S.Ct. at 1773.

The point of affording parties discretion in designing arbitration processes is to allow for efficient, streamlined procedures tailored to the type of dispute. It can be specified, for example, that the decisionmaker be a specialist in the relevant field, or that proceedings be kept confidential to protect trade secrets. And the informality of arbitral proceedings is itself desirable, reducing the cost and increasing the speed of dispute resolution. 14 Penn Plaza LLC v. Pyett, 556 U.S. ___, ___, 129 S.Ct. 1456, 1460, 173 L.Ed.2d 398 (2009); Mitsubishi Motors Corp., supra, at 628, 105 S.Ct. 3346.

The dissent quotes Dean Witter Reynolds Inc. v. Byrd, 470 U.S. 213, 219, 105 S.Ct. 1238, 84 L.Ed.2d 158 (1985), as "`reject[ing] the suggestion that the overriding goal of the Arbitration Act was to promote the expeditious resolution of claims.'" Post, at 4 (opinion of BREYER, J.). That is greatly misleading. After saying (accurately enough) that "the overriding goal of the Arbitration Act was [not] to promote the expeditious resolution of claims," but to "ensure judicial enforcement of privately made agreements to arbitrate," 470 U.S., at 219, 105 S.Ct. 1238, Dean Witter went on to explain: "This is not to say that Congress was blind to the potential benefit of the legislation for expedited resolution of disputes. Far from it ...." Id., at 220, 105 S.Ct. 1238. It then quotes a House Report saying that "the costliness and delays of litigation ... can be largely eliminated by agreements for arbitration." Ibid. (quoting H.R.Rep. No. 96, 68th Cong., 1st Sess., 2 (1924)). The concluding paragraph of this part of its discussion begins as follows:

"We therefore are not persuaded by the argument that the conflict between two goals of the Arbitration Act—enforcement of private agreements and encouragement of efficient and speedy dispute resolution—must be resolved in favor of the latter in order to realize the intent of the drafters." 470 U.S., at 221, 105 S.Ct. 1238.

In the present case, of course, those "two goals" do not conflict—and it is the dissent's view that would frustrate both of them.

Contrary to the dissent's view, our cases place it beyond dispute that the FAA was designed to promote arbitration. They have repeatedly described the Act as "embod[ying] [a] national policy favoring arbitration," Buckeye Check Cashing, 546 U.S., at 443, 126 S.Ct. 1204, and "a liberal federal policy favoring arbitration agreements, notwithstanding any state substantive or procedural policies to the contrary," Moses H. Cone, 460 U.S., at 24, 103 S.Ct. 927; see also Hall Street Assocs., 552 U.S., at 581, 128 S.Ct. 1396. Thus, in Preston v. Ferrer, holding preempted a state-law rule requiring exhaustion of administrative remedies before arbitration, we said: "A prime objective of an agreement to arbitrate is to achieve `streamlined proceedings and expeditious results,'" which objective would be "frustrated" by requiring a dispute to be heard by an agency first. 552 U.S., at 357-358, 128 S.Ct. 978. That rule, we said, would "at the least, hinder speedy resolution of the controversy." Id., at 358, 128 S.Ct. 978.[5]

[1750] California's Discover Bank rule similarly interferes with arbitration. Although the rule does not require classwide arbitration, it allows any party to a consumer contract to demand it ex post. The rule is limited to adhesion contracts, Discover Bank, 36 Cal.4th, at 162-163, 30 Cal.Rptr.3d 76, 113 P.3d, at 1110, but the times in which consumer contracts were anything other than adhesive are long past.[6] Carbajal v. H & R Block Tax Servs., Inc., 372 F.3d 903, 906 (7th Cir.2004); see also Hill v. Gateway 2000, Inc., 105 F.3d 1147, 1149 (C.A.7 1997). The rule also requires that damages be predictably small, and that the consumer allege a scheme to cheat consumers. Discover Bank, supra, at 162-163, 30 Cal.Rptr.3d 76, 113 P.3d, at 1110. The former requirement, however, is toothless and malleable (the Ninth Circuit has held that damages of $4,000 are sufficiently small, see Oestreicher v. Alienware Corp., 322 Fed.Appx. 489, 492 (2009) (unpublished)), and the latter has no limiting effect, as all that is required is an allegation. Consumers remain free to bring and resolve their disputes on a bilateral basis under Discover Bank, and some may well do so; but there is little incentive for lawyers to arbitrate on behalf of individuals when they may do so for a class and reap far higher fees in the process. And faced with inevitable class arbitration, companies would have less incentive to continue resolving potentially duplicative claims on an individual basis.

Although we have had little occasion to examine classwide arbitration, our decision in Stolt-Nielsen is instructive. In that case we held that an arbitration panel exceeded its power under § 10(a)(4) of the FAA by imposing class procedures based on policy judgments rather than the arbitration agreement itself or some background principle of contract law that would affect its interpretation. 559 U.S., at ___, 130 S.Ct. at 1773-1776. We then held that the agreement at issue, which was silent on the question of class procedures, could not be interpreted to allow them because the "changes brought about by the shift from bilateral arbitration to class-action arbitration" are "fundamental." Id., at ___, 130 S.Ct. at 1776. This is obvious as a structural matter: Classwide arbitration includes absent parties, necessitating additional and different procedures and involving higher stakes. Confidentiality becomes more difficult. And while it is theoretically possible to select an arbitrator with some expertise relevant to the class-certification question, arbitrators are not generally knowledgeable in the often-dominant procedural aspects of certification, such as the protection of absent parties. The conclusion follows that [1751] class arbitration, to the extent it is manufactured by Discover Bank rather than consensual, is inconsistent with the FAA.

First, the switch from bilateral to class arbitration sacrifices the principal advantage of arbitration—its informality— and makes the process slower, more costly, and more likely to generate procedural morass than final judgment. "In bilateral arbitration, parties forgo the procedural rigor and appellate review of the courts in order to realize the benefits of private dispute resolution: lower costs, greater efficiency and speed, and the ability to choose expert adjudicators to resolve specialized disputes." 559 U.S., at ___, 130 S.Ct. at 1775. But before an arbitrator may decide the merits of a claim in classwide procedures, he must first decide, for example, whether the class itself may be certified, whether the named parties are sufficiently representative and typical, and how discovery for the class should be conducted. A cursory comparison of bilateral and class arbitration illustrates the difference. According to the American Arbitration Association (AAA), the average consumer arbitration between January and August 2007 resulted in a disposition on the merits in six months, four months if the arbitration was conducted by documents only. AAA, Analysis of the AAA's Consumer Arbitration Caseload, online at http://www.adr.org/ si.asp?id=5027 (all Internet materials as visited Apr. 25, 2011, and available in Clerk of Court's case file). As of September 2009, the AAA had opened 283 class arbitrations. Of those, 121 remained active, and 162 had been settled, withdrawn, or dismissed. Not a single one, however, had resulted in a final award on the merits. Brief for AAA as Amicus Curiae in Stolt-Nielsen, O.T.2009, No. 08-1198, pp. 22-24. For those cases that were no longer active, the median time from filing to settlement, withdrawal, or dismissal—not judgment on the merits—was 583 days, and the mean was 630 days. Id., at 24.[7]

Second, class arbitration requires procedural formality. The AAA's rules governing class arbitrations mimic the Federal Rules of Civil Procedure for class litigation. Compare AAA, Supplementary Rules for Class Arbitrations (effective Oct. 8, 2003), online at http://www.adr.org/ sp.asp?id=21936, with Fed. Rule Civ. Proc. 23. And while parties can alter those procedures by contract, an alternative is not obvious. If procedures are too informal, absent class members would not be bound by the arbitration. For a class-action money judgment to bind absentees in litigation, class representatives must at all times adequately represent absent class members, and absent members must be afforded notice, an opportunity to be heard, and a right to opt out of the class. Phillips Petroleum Co. v. Shutts, 472 U.S. 797, 811-812, 105 S.Ct. 2965, 86 L.Ed.2d 628 (1985). At least this amount of process would presumably be required for absent parties to be bound by the results of arbitration.

We find it unlikely that in passing the FAA Congress meant to leave the disposition of these procedural requirements to an arbitrator. Indeed, class arbitration was not even envisioned by Congress when it passed the FAA in 1925; as the California Supreme Court admitted in Discover Bank, class arbitration is a "relatively recent development." 36 Cal.4th, at 163, 30 Cal.Rptr.3d 76, 113 P.3d, at 1110. And it [1752] is at the very least odd to think that an arbitrator would be entrusted with ensuring that third parties' due process rights are satisfied.

Third, class arbitration greatly increases risks to defendants. Informal procedures do of course have a cost: The absence of multilayered review makes it more likely that errors will go uncorrected. Defendants are willing to accept the costs of these errors in arbitration, since their impact is limited to the size of individual disputes, and presumably outweighed by savings from avoiding the courts. But when damages allegedly owed to tens of thousands of potential claimants are aggregated and decided at once, the risk of an error will often become unacceptable. Faced with even a small chance of a devastating loss, defendants will be pressured into settling questionable claims. Other courts have noted the risk of "in terrorem" settlements that class actions entail, see, e.g., Kohen v. Pacific Inv. Management Co. LLC, 571 F.3d 672, 677-678 (C.A.7 2009), and class arbitration would be no different.

Arbitration is poorly suited to the higher stakes of class litigation. In litigation, a defendant may appeal a certification decision on an interlocutory basis and, if unsuccessful, may appeal from a final judgment as well. Questions of law are reviewed de novo and questions of fact for clear error. In contrast, 9 U.S.C. § 10 allows a court to vacate an arbitral award only where the award "was procured by corruption, fraud, or undue means"; "there was evident partiality or corruption in the arbitrators"; "the arbitrators were guilty of misconduct in refusing to postpone the hearing ... or in refusing to hear evidence pertinent and material to the controversy[,] or of any other misbehavior by which the rights of any party have been prejudiced"; or if the "arbitrators exceeded their powers, or so imperfectly executed them that a mutual, final, and definite award ... was not made." The AAA rules do authorize judicial review of certification decisions, but this review is unlikely to have much effect given these limitations; review under § 10 focuses on misconduct rather than mistake. And parties may not contractually expand the grounds or nature of judicial review. Hall Street Assocs., 552 U.S., at 578, 128 S.Ct. 1396. We find it hard to believe that defendants would bet the company with no effective means of review, and even harder to believe that Congress would have intended to allow state courts to force such a decision.[8]

The Concepcions contend that because parties may and sometimes do agree to aggregation, class procedures are not necessarily incompatible with arbitration. But the same could be said about procedures that the Concepcions admit States may not superimpose on arbitration: Parties could agree to arbitrate pursuant to the Federal Rules of Civil Procedure, or pursuant to a discovery process rivaling that in litigation. Arbitration is a matter of contract, and the FAA requires courts to honor parties' expectations. Rent-A-Center, [1753] West, 561 U.S., at ___, 130 S.Ct. 2772, 2774. But what the parties in the aforementioned examples would have agreed to is not arbitration as envisioned by the FAA, lacks its benefits, and therefore may not be required by state law.

The dissent claims that class proceedings are necessary to prosecute small-dollar claims that might otherwise slip through the legal system. See post, at 9. But States cannot require a procedure that is inconsistent with the FAA, even if it is desirable for unrelated reasons. Moreover, the claim here was most unlikely to go unresolved. As noted earlier, the arbitration agreement provides that AT & T will pay claimants a minimum of $7,500 and twice their attorney's fees if they obtain an arbitration award greater than AT & T's last settlement offer. The District Court found this scheme sufficient to provide incentive for the individual prosecution of meritorious claims that are not immediately settled, and the Ninth Circuit admitted that aggrieved customers who filed claims would be "essentially guarantee[d]" to be made whole, 584 F.3d, at 856, n. 9. Indeed, the District Court concluded that the Concepcions were better off under their arbitration agreement with AT & T than they would have been as participants in a class action, which "could take months, if not years, and which may merely yield an opportunity to submit a claim for recovery of a small percentage of a few dollars." Laster, 2008 WL 5216255, at *12.

* * *

Because it "stands as an obstacle to the accomplishment and execution of the full purposes and objectives of Congress," Hines v. Davidowitz, 312 U.S. 52, 67, 61 S.Ct. 399, 85 L.Ed. 581 (1941), California's Discover Bank rule is preempted by the FAA. The judgment of the Ninth Circuit is reversed, and the case is remanded for further proceedings consistent with this opinion.

It is so ordered.

Justice THOMAS, concurring.

Section 2 of the Federal Arbitration Act (FAA) provides that an arbitration provision "shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract." 9 U.S.C. § 2. The question here is whether California's Discover Bank rule, see Discover Bank v. Superior Ct., 36 Cal.4th 148, 30 Cal.Rptr.3d 76, 113 P.3d 1100 (2005), is a "groun[d] ... for the revocation of any contract."

It would be absurd to suggest that § 2 requires only that a defense apply to "any contract." If § 2 means anything, it is that courts cannot refuse to enforce arbitration agreements because of a state public policy against arbitration, even if the policy nominally applies to "any contract." There must be some additional limit on the contract defenses permitted by § 2. Cf. ante, at 17 (opinion of the Court) (state law may not require procedures that are "not arbitration as envisioned by the FAA" and "lac[k] its benefits"); post, at 5 (BREYER, J., dissenting) (state law may require only procedures that are "consistent with the use of arbitration").

I write separately to explain how I would find that limit in the FAA's text. As I would read it, the FAA requires that an agreement to arbitrate be enforced unless a party successfully challenges the formation of the arbitration agreement, such as by proving fraud or duress. 9 U.S.C. §§ 2, 4. Under this reading, I would reverse the Court of Appeals because a district court cannot follow both the FAA and the Discover Bank rule, which does not relate to defects in the making of an agreement.

[1754] This reading of the text, however, has not been fully developed by any party, cf. Brief for Petitioner 41, n. 12, and could benefit from briefing and argument in an appropriate case. Moreover, I think that the Court's test will often lead to the same outcome as my textual interpretation and that, when possible, it is important in interpreting statutes to give lower courts guidance from a majority of the Court. See US Airways, Inc. v. Barnett, 535 U.S. 391, 411, 122 S.Ct. 1516, 152 L.Ed.2d 589 (2002) (O'Connor, J., concurring). Therefore, although I adhere to my views on purposes-and-objectives pre-emption, see Wyeth v. Levine, 555 U.S. 555, ___, 129 S.Ct. 1187, 173 L.Ed.2d 51 (2009) (opinion concurring in judgment), I reluctantly join the Court's opinion.

I

The FAA generally requires courts to enforce arbitration agreements as written. Section 2 provides that "[a] written provision in ... a contract ... to settle by arbitration a controversy thereafter arising out of such contract ... shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract." Significantly, the statute does not parallel the words "valid, irrevocable, and enforceable" by referencing the grounds as exist for the "invalidation, revocation, or nonenforcement" of any contract. Nor does the statute use a different word or phrase entirely that might arguably encompass validity, revocability, and enforce-ability. The use of only "revocation" and the conspicuous omission of "invalidation" and "nonenforcement" suggest that the exception does not include all defenses applicable to any contract but rather some subset of those defenses. See Duncan v. Walker, 533 U.S. 167, 174, 121 S.Ct. 2120, 150 L.Ed.2d 251 (2001) ("It is our duty to give effect, if possible, to every clause and word of a statute" (internal quotation marks omitted)).

Concededly, the difference between revocability, on the one hand, and validity and enforceability, on the other, is not obvious. The statute does not define the terms, and their ordinary meanings arguably overlap. Indeed, this Court and others have referred to the concepts of revocability, validity, and enforceability interchangeably. But this ambiguity alone cannot justify ignoring Congress' clear decision in § 2 to repeat only one of the three concepts.

To clarify the meaning of § 2, it would be natural to look to other portions of the FAA. Statutory interpretation focuses on "the language itself, the specific context in which that language is used, and the broader context of the statute as a whole." Robinson v. Shell Oil Co., 519 U.S. 337, 341, 117 S.Ct. 843, 136 L.Ed.2d 808 (1997). "A provision that may seem ambiguous in isolation is often clarified by the remainder of the statutory scheme ... because only one of the permissible meanings produces a substantive effect that is compatible with the rest of the law." United Sav. Assn. of Tex. v. Timbers of Inwood Forest Associates, Ltd., 484 U.S. 365, 371, 108 S.Ct. 626, 98 L.Ed.2d 740 (1988).

Examining the broader statutory scheme, § 4 can be read to clarify the scope of § 2's exception to the enforcement of arbitration agreements. When a party seeks to enforce an arbitration agreement in federal court, § 4 requires that "upon being satisfied that the making of the agreement for arbitration or the failure to comply therewith is not in issue," the court must order arbitration "in accordance with the terms of the agreement."

Reading §§ 2 and 4 harmoniously, the "grounds ... for the revocation" preserved in § 2 would mean grounds related to the [1755] making of the agreement. This would require enforcement of an agreement to arbitrate unless a party successfully asserts a defense concerning the formation of the agreement to arbitrate, such as fraud, duress, or mutual mistake. See Prima Paint Corp. v. Flood & Conklin Mfg. Co., 388 U.S. 395, 403-404, 87 S.Ct. 1801, 18 L.Ed.2d 1270 (1967) (interpreting § 4 to permit federal courts to adjudicate claims of "fraud in the inducement of the arbitration clause itself" because such claims "g[o] to the `making' of the agreement to arbitrate"). Contract defenses unrelated to the making of the agreement—such as public policy—could not be the basis for declining to enforce an arbitration clause.[9]

II

Under this reading, the question here would be whether California's Discover Bank rule relates to the making of an agreement. I think it does not.

In Discover Bank, 36 Cal.4th 148, 30 Cal.Rptr.3d 76, 113 P.3d 1100, the California Supreme Court held that "class action waivers are, under certain circumstances, unconscionable as unlawfully exculpatory." Id., at 65, 30 Cal.Rptr.3d 76, 113 P.3d, at 1112; see also id., at 161, 30 Cal.Rptr.3d 76, 113 P.3d, at 1108 ("[C]lass action waivers [may be] substantively unconscionable inasmuch as they may operate effectively as exculpatory contract clauses that are contrary to public policy"). The court concluded that where a class-action waiver is found in an arbitration agreement in certain consumer contracts of adhesion, such waivers "should not be enforced." Id., at 163, 30 Cal.Rptr.3d 76, 113 P.3d, at 1110. In practice, the court explained, such agreements "operate to insulate a party from liability that otherwise would be imposed under California law." Id., at 161, 30 Cal.Rptr.3d 76, 113 P.3d, at 1108, 1109. The court did not conclude that a customer would sign such an agreement only if under [1756] the influence of fraud, duress, or delusion.

The court's analysis and conclusion that the arbitration agreement was exculpatory reveals that the Discover Bank rule does not concern the making of the arbitration agreement. Exculpatory contracts are a paradigmatic ex-ample of contracts that will not be enforced because of public policy. 15 G. Giesel, Corbin on Contracts §§ 85.1, 85.17, 85.18 (rev. ed.2003). Indeed, the court explained that it would not enforce the agreements because they are "`against the policy of the law.'" 36 Cal.4th, at 161, 30 Cal.Rptr.3d 76, 113 P.3d, at 1108 (quoting Cal. Civ.Code Ann. § 1668); see also 36 Cal.4th, at 166, 30 Cal.Rptr.3d 76, 113 P.3d, at 1112 ("Agreements to arbitrate may not be used to harbor terms, conditions and practices that undermine public policy" (internal quotation marks omitted)). Refusal to enforce a contract for public-policy reasons does not concern whether the contract was properly made.

Accordingly, the Discover Bank rule is not a "groun[d] ... for the revocation of any contract" as I would read § 2 of the FAA in light of § 4. Under this reading, the FAA dictates that the arbitration agreement here be enforced and the Discover Bank rule is pre-empted.

Justice BREYER, with whom Justice GINSBURG, Justice SOTOMAYOR, and Justice KAGAN join, dissenting.

The Federal Arbitration Act says that an arbitration agreement "shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract." 9 U.S.C. § 2 (emphasis added). California law sets forth certain circumstances in which "class action waivers" in any contract are unenforceable. In my view, this rule of state law is consistent with the federal Act's language and primary objective. It does not "stan[d] as an obstacle" to the Act's "accomplishment and execution." Hines v. Davidowitz, 312 U.S. 52, 67, 61 S.Ct. 399, 85 L.Ed. 581 (1941). And the Court is wrong to hold that the federal Act pre-empts the rule of state law.

I

The California law in question consists of an authoritative state-court interpretation of two provisions of the California Civil Code. The first provision makes unlawful all contracts "which have for their object, directly or in-directly, to exempt anyone from responsibility for his own ... violation of law." Cal. Civ.Code Ann. § 1668 (West 1985). The second provision authorizes courts to "limit the application of any unconscionable clause" in a contract so "as to avoid any unconscionable result." § 1670.5(a).

The specific rule of state law in question consists of the California Supreme Court's application of these principles to hold that "some" (but not "all") "class action waivers" in consumer contracts are exculpatory and unconscionable under California "law." Discover Bank v. Superior Ct., 36 Cal.4th 148, 160, 162, 30 Cal.Rptr.3d 76, 113 P.3d 1100, 1108, 1110 (2005). In particular, in Discover Bank the California Supreme Court stated that, when a class-action waiver

"is found in a consumer contract of adhesion in a setting in which disputes between the contracting parties predictably involve small amounts of damages, and when it is alleged that the party with the superior bargaining power has carried out a scheme to deliberately cheat large numbers of consumers out of individually small sums of money, then... the waiver becomes in practice the exemption of the party `from responsibility for [its] own fraud, or willful injury [1757] to the person or property of another.'" Id., at 162-163, 30 Cal.Rptr.3d 76, 113 P.3d, at 1110.

In such a circumstance, the "waivers are unconscionable under California law and should not be enforced." Id., at 163, 30 Cal.Rptr.3d 76, 113 P.3d, at 1110.

The Discover Bank rule does not create a "blanket policy in California against class action waivers in the consumer context." Provencher v. Dell, Inc., 409 F.Supp.2d 1196, 1201 (C.D.Cal.2006). Instead, it represents the "application of a more general [unconscionability] principle." Gentry v. Superior Ct., 42 Cal.4th 443, 457, 64 Cal. Rptr.3d 773, 165 P.3d 556, 564 (2007). Courts applying California law have enforced class-action waivers where they satisfy general unconscionability standards. See, e.g., Walnut Producers of Cal. v. Diamond Foods, Inc., 187 Cal.App.4th 634, 647-650, 114 Cal.Rptr.3d 449, 459-462 (2010); Arguelles-Romero v. Superior Ct., 184 Cal.App.4th 825, 843-845, 109 Cal. Rptr.3d 289, 305-307 (2010); Smith v. Americredit Financial Servs., Inc., No. 09cv1076, 2009 WL 4895280 (S.D.Cal., Dec.11, 2009); cf. Provencher, supra, at 1201 (considering Discover Bank in choice-of-law inquiry). And even when they fail, the parties remain free to devise other dispute mechanisms, including informal mechanisms, that, in con-text, will not prove unconscionable. See Volt Information Sciences, Inc. v. Board of Trustees of Leland Stanford Junior Univ., 489 U.S. 468, 479, 109 S.Ct. 1248, 103 L.Ed.2d 488 (1989).

II

A

The Discover Bank rule is consistent with the federal Act's language. It "applies equally to class action litigation waivers in contracts without arbitration agreements as it does to class arbitration waivers in contracts with such agreements." 36 Cal.4th, at 165-166, 30 Cal. Rptr.3d 76, 113 P.3d, at 1112. Linguistically speaking, it falls directly within the scope of the Act's exception permitting courts to refuse to enforce arbitration agreements on grounds that exist "for the revocation of any contract." 9 U.S.C. § 2 (emphasis added). The majority agrees. Ante, at 9.

B

The Discover Bank rule is also consistent with the basic "purpose behind" the Act. Dean Witter Reynolds Inc. v. Byrd, 470 U.S. 213, 219, 105 S.Ct. 1238, 84 L.Ed.2d 158 (1985). We have described that purpose as one of "ensur[ing] judicial enforcement" of arbitration agreements. Ibid.; see also Marine Transit Corp. v. Dreyfus, 284 U.S. 263, 274, n. 2, 52 S.Ct. 166, 76 L.Ed. 282 (1932) ("`The purpose of this bill is to make valid and enforceable agreements for arbitration'" (quoting H.R.Rep. No. 96, 68th Cong., 1st Sess., 1 (1924); emphasis added)); 65 Cong. Rec. 1931 (1924) ("It creates no new legislation, grants no new rights, except a remedy to enforce an agreement in commercial contracts and in admiralty contracts"). As is well known, prior to the federal Act, many courts expressed hostility to arbitration, for example by refusing to order specific performance of agreements to arbitrate. See S.Rep. No. 536, 68th Cong., 1st Sess., 2 (1924). The Act sought to eliminate that hostility by placing agreements to arbitrate "`upon the same footing as other contracts.'" Scherk v. Alberto-Culver Co., 417 U.S. 506, 511, 94 S.Ct. 2449, 41 L.Ed.2d 270 (1974) (quoting H.R.Rep. No. 96, at 2; emphasis added).

Congress was fully aware that arbitration could provide procedural and cost advantages. The House Report emphasized the "appropriate[ness]" of making arbitration [1758] agreements enforceable "at this time when there is so much agitation against the costliness and delays of litigation." Id., at 2. And this Court has acknowledged that parties may enter into arbitration agreements in order to expedite the resolution of disputes. See Preston v. Ferrer, 552 U.S. 346, 357, 128 S.Ct. 978, 169 L.Ed.2d 917 (2008) (discussing "prime objective of an agreement to arbitrate"). See also Mitsubishi Motors Corp. v. Soler Chrysler-Plymouth, Inc., 473 U.S. 614, 628, 105 S.Ct. 3346, 87 L.Ed.2d 444 (1985).

But we have also cautioned against thinking that Congress' primary objective was to guarantee these particular procedural advantages. Rather, that primary objective was to secure the "enforcement" of agreements to arbitrate. Dean Witter, 470 U.S., at 221, 105 S.Ct. 1238. See also id., at 219, 105 S.Ct. 1238 (we "reject the suggestion that the overriding goal of the Arbitration Act was to promote the expeditious resolution of claims"); id., at 219, 217-218, 105 S.Ct. 1238 ("[T]he intent of Congress" requires us to apply the terms of the Act without regard to whether the result would be "possibly inefficient"); cf. id., at 220, 105 S.Ct. 1238 (acknowledging that "expedited resolution of disputes" might lead parties to prefer arbitration). The relevant Senate Report points to the Act's basic purpose when it says that "[t]he purpose of the [Act] is clearly set forth in section 2," S.Rep. No. 536, at 2 (emphasis added), namely, the section that says that an arbitration agreement "shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract," 9 U.S.C. § 2.

Thus, insofar as we seek to implement Congress' intent, we should think more than twice before invalidating a state law that does just what § 2 requires, namely, puts agreements to arbitrate and agreements to litigate "upon the same footing."

III

The majority's contrary view (that Discover Bank stands as an "obstacle" to the accomplishment of the federal law's objective, ante, at 9-18) rests primarily upon its claims that the Discover Bank rule increases the complexity of arbitration procedures, thereby discouraging parties from entering into arbitration agreements, and to that extent discriminating in practice against arbitration. These claims are not well founded.

For one thing, a state rule of law that would sometimes set aside as unconscionable a contract term that forbids class arbitration is not (as the majority claims) like a rule that would require "ultimate disposition by a jury" or "judicially monitored discovery" or use of "the Federal Rules of Evidence." Ante, at 8, 9. Unlike the majority's examples, class arbitration is consistent with the use of arbitration. It is a form of arbitration that is well known in California and followed elsewhere. See, e.g., Keating v. Superior Ct., 109 Cal. App.3d 784, 167 Cal.Rptr. 481, 492 (1980) (officially depublished); American Arbitration Association (AAA), Supplementary Rules for Class Arbitrations (2003), http://www.adr.org/sp.asp?id=21936 (as visited Apr. 25, 2011, and available in Clerk of Court's case file); JAMS, The Resolution Experts, Class Action Procedures (2009). Indeed, the AAA has told us that it has found class arbitration to be "a fair, balanced, and efficient means of resolving class disputes." Brief for AAA as Amicus Curiae in Stolt-Nielsen S.A. v. Animal-Feeds Int'l Corp., O.T.2009, No. 08-1198, p. 25 (hereinafter AAA Amicus Brief). And unlike the majority's examples, the Discover Bank rule imposes equivalent limitations on litigation; hence it cannot [1759] fairly be characterized as a targeted attack on arbitration.

Where does the majority get its contrary idea—that individual, rather than class, arbitration is a "fundamental attribut[e]" of arbitration? Ante, at 9. The majority does not explain. And it is unlikely to be able to trace its present view to the history of the arbitration statute itself.

When Congress enacted the Act, arbitration procedures had not yet been fully developed. Insofar as Congress considered detailed forms of arbitration at all, it may well have thought that arbitration would be used primarily where merchants sought to resolve disputes of fact, not law, under the customs of their industries, where the parties possessed roughly equivalent bargaining power. See Mitsubishi Motors, supra, at 646, 105 S.Ct. 3346 (Stevens, J., dissenting); Joint Hearings on S. 1005 and H.R. 646 before the Subcommittees of the Committees on the Judiciary, 68th Cong., 1st Sess., 15 (1924); Hearing on S. 4213 and S. 4214 before a Subcommittee of the Senate Committee on the Judiciary, 67th Cong., 4th Sess., 9-10 (1923); Dept. of Commerce, Secretary Hoover Favors Arbitration—Press Release (Dec. 28, 1925), Herbert Hoover Papers—Articles, Addresses, and Public Statements File—No. 536, p. 2 (Herbert Hoover Presidential Library); Cohen & Dayton, The New Federal Arbitration Law, 12 Va. L.Rev. 265, 281 (1926); AAA, Year Book on Commercial Arbitration in the United States (1927). This last mentioned feature of the history—roughly equivalent bargaining power—suggests, if anything, that California's statute is consistent with, and indeed may help to further, the objectives that Congress had in mind.

Regardless, if neither the history nor present practice suggests that class arbitration is fundamentally incompatible with arbitration itself, then on what basis can the majority hold California's law pre-empted?

For another thing, the majority's argument that the Discover Bank rule will discourage arbitration rests critically upon the wrong comparison. The majority compares the complexity of class arbitration with that of bilateral arbitration. See ante, at 14. And it finds the former more complex. See ibid. But, if incentives are at issue, the relevant comparison is not "arbitration with arbitration" but a comparison between class arbitration and judicial class actions. After all, in respect to the relevant set of contracts, the Discover Bank rule similarly and equally sets aside clauses that forbid class procedures— whether arbitration procedures or ordinary judicial procedures are at issue.

Why would a typical defendant (say, a business) prefer a judicial class action to class arbitration? AAA statistics "suggest that class arbitration proceedings take more time than the average commercial arbitration, but may take less time than the average class action in court." AAA Amicus Brief 24 (emphasis added). Data from California courts confirm that class arbitrations can take considerably less time than in-court proceedings in which class certification is sought. Compare ante, at 14 (providing statistics for class arbitration), with Judicial Council of California, Administrative Office of the Courts, Class Certification in California: Second Interim Report from the Study of California Class Action Litigation 18 (2010) (providing statistics for class-action litigation in California courts). And a single class proceeding is surely more efficient than thousands of separate proceedings for identical claims. Thus, if speedy resolution of disputes were all that mattered, then the Discover Bank rule would reinforce, [1760] not obstruct, that objective of the Act.

The majority's related claim that the Discover Bank rule will discourage the use of arbitration because "[a]rbitration is poorly suited to ... higher stakes" lacks empirical support. Ante, at 16. Indeed, the majority provides no convincing reason to believe that parties are unwilling to submit high-stake disputes to arbitration. And there are numerous counterexamples. Loftus, Rivals Resolve Dispute Over Drug, Wall Street Journal, Apr. 16, 2011, p. B2 (discussing $500 million settlement in dispute submitted to arbitration); Ziobro, Kraft Seeks Arbitration In Fight With Starbucks Over Distribution, Wall Street Journal, Nov. 30, 2010, p. B10 (describing initiation of an arbitration in which the payout "could be higher" than $1.5 billion); Markoff, Software Arbitration Ruling Gives I.B.M. $833 Million From Fujitsu, N.Y. Times, Nov. 30, 1988, p. A1 (describing both companies as "pleased with the ruling" resolving a licensing dispute).

Further, even though contract defenses, e.g., duress and unconscionability, slow down the dispute resolution process, federal arbitration law normally leaves such matters to the States. Rent-A-Center, West, Inc. v. Jackson, 561 U.S. ___, ___, 130 S.Ct. 2772, 2775 (2010) (arbitration agreements "may be invalidated by `generally applicable contract defenses'" (quoting Doctor's Associates, Inc. v. Casarotto, 517 U.S. 681, 687, 116 S.Ct. 1652, 134 L.Ed.2d 902 (1996))). A provision in a contract of adhesion (for example, requiring a consumer to decide very quickly whether to pursue a claim) might increase the speed and efficiency of arbitrating a dispute, but the State can forbid it. See, e.g., Hayes v. Oakridge Home, 122 Ohio St.3d 63, 67, 2009-Ohio-2054, ¶ 19, 908 N.E.2d 408, 412 ("Unconscionability is a ground for revocation of an arbitration agreement"); In re Poly-America, L. P., 262 S.W.3d 337, 348 (Tex.2008) ("Unconscionable contracts, however—whether relating to arbitration or not—are unenforceable under Texas law"). The Discover Bank rule amounts to a variation on this theme. California is free to define unconscionability as it sees fit, and its common law is of no federal concern so long as the State does not adopt a special rule that disfavors arbitration. Cf. Doctor's Associates, supra, at 687. See also ante, at 4, n. (THOMAS, J., concurring) (suggesting that, under certain circumstances, California might remain free to apply its unconscionability doctrine).

Because California applies the same legal principles to address the unconscionability of class arbitration waivers as it does to address the unconscionability of any other contractual provision, the merits of class proceedings should not factor into our decision. If California had applied its law of duress to void an arbitration agreement, would it matter if the procedures in the coerced agreement were efficient?

Regardless, the majority highlights the disadvantages of class arbitrations, as it sees them. See ante, at 15-16 (referring to the "greatly increase[d] risks to defendants"; the "chance of a devastating loss" pressuring defendants "into settling questionable claims"). But class proceedings have countervailing advantages. In general agreements that forbid the consolidation of claims can lead small-dollar claimants to abandon their claims rather than to litigate. I suspect that it is true even here, for as the Court of Appeals recognized, AT & T can avoid the $7,500 payout (the payout that supposedly makes the Concepcions' arbitration worthwhile) simply by paying the claim's face value, such that "the maximum gain to a customer for the hassle of arbitrating a $30.22 dispute is still just $30.22." Laster v. AT & T Mobility [1761] LLC, 584 F.3d 849, 855, 856 (C.A.9 2009).

What rational lawyer would have signed on to represent the Concepcions in litigation for the possibility of fees stemming from a $30.22 claim? See, e.g., Carnegie v. Household Int'l, Inc., 376 F.3d 656, 661 (C.A.7 2004) ("The realistic alternative to a class action is not 17 million individual suits, but zero individual suits, as only a lunatic or a fanatic sues for $30"). In California's perfectly rational view, nonclass arbitration over such sums will also sometimes have the effect of depriving claimants of their claims (say, for example, where claiming the $30.22 were to involve filling out many forms that require technical legal knowledge or waiting at great length while a call is placed on hold). Discover Bank sets forth circumstances in which the California courts believe that the terms of consumer contracts can be manipulated to insulate an agreement's author from liability for its own frauds by "deliberately cheat[ing] large numbers of consumers out of individually small sums of money." 36 Cal.4th, at 162-163, 30 Cal. Rptr.3d 76, 113 P.3d, at 1110. Why is this kind of decision—weighing the pros and cons of all class proceedings alike—not California's to make?

Finally, the majority can find no meaningful support for its views in this Court's precedent. The federal Act has been in force for nearly a century. We have decided dozens of cases about its requirements. We have reached results that authorize complex arbitration procedures. E.g., Mitsubishi Motors, 473 U.S., at 629, 105 S.Ct. 3346 (antitrust claims arising in international transaction are arbitrable). We have upheld nondiscriminatory state laws that slow down arbitration proceedings. E.g., Volt Information Sciences, 489 U.S., at 477-479, 109 S.Ct. 1248 (California law staying arbitration proceedings until completion of related litigation is not pre-empted). But we have not, to my knowledge, applied the Act to strike down a state statute that treats arbitrations on par with judicial and administrative proceedings. Cf. Preston, 552 U.S., at 355-356, 128 S.Ct. 978 (Act pre-empts state law that vests primary jurisdiction in state administrative board).

At the same time, we have repeatedly referred to the Act's basic objective as assuring that courts treat arbitration agreements "like all other contracts." Buckeye Check Cashing, Inc. v. Cardegna, 546 U.S. 440, 447, 126 S.Ct. 1204, 163 L.Ed.2d 1038 (2006). See also, e.g., Vaden v. Discover Bank, 556 U.S. ___, ___, 129 S.Ct. 1262, 1273-1274, 173 L.Ed.2d 206 (2009);; Doctor's Associates, supra, at 687, 116 S.Ct. 1652; Allied-Bruce Terminix Cos. v. Dobson, 513 U.S. 265, 281, 115 S.Ct. 834, 130 L.Ed.2d 753 (1995); Rodriguez de Quijas v. Shearson/American Express, Inc., 490 U.S. 477, 483-484, 109 S.Ct. 1917, 104 L.Ed.2d 526 (1989); Perry v. Thomas, 482 U.S. 483, 492-493, n. 9, 107 S.Ct. 2520, 96 L.Ed.2d 426 (1987); Mitsubishi Motors, supra, at 627, 105 S.Ct. 3346. And we have recognized that "[t]o immunize an arbitration agreement from judicial challenge" on grounds applicable to all other contracts "would be to elevate it over other forms of contract." Prima Paint Corp. v. Flood & Conklin Mfg. Co., 388 U.S. 395, 404, n. 12, 87 S.Ct. 1801, 18 L.Ed.2d 1270 (1967); see also Marchant v. Mead-Morrison Mfg. Co., 252 N.Y. 284, 299, 169 N.E. 386, 391 (1929) (Cardozo, C.J.) ("Courts are not at liberty to shirk the process of [contractual] construction under the empire of a belief that arbitration is beneficent any more than they may shirk it if their belief happens to be the contrary"); Cohen & Dayton, 12 Va. L.Rev., at 276 (the Act "is no infringement upon the right of each State to decide for itself what [1762] contracts shall or shall not exist under its laws").

These cases do not concern the merits and demerits of class actions; they concern equal treatment of arbitration contracts and other contracts. Since it is the latter question that is at issue here, I am not surprised that the majority can find no meaningful precedent supporting its decision.

IV

By using the words "save upon such grounds as exist at law or in equity for the revocation of any contract," Congress retained for the States an important role incident to agreements to arbitrate. 9 U.S.C. § 2. Through those words Congress reiterated a basic federal idea that has long informed the nature of this Nation's laws. We have often expressed this idea in opinions that set forth presumptions. See, e.g., Medtronic, Inc. v. Lohr, 518 U.S. 470, 485, 116 S.Ct. 2240, 135 L.Ed.2d 700 (1996) ("[B]ecause the States are independent sovereigns in our federal system, we have long presumed that Congress does not cavalierly pre-empt state-law causes of action"). But federalism is as much a question of deeds as words. It often takes the form of a concrete decision by this Court that respects the legitimacy of a State's action in an individual case. Here, recognition of that federalist ideal, embodied in specific language in this particular statute, should lead us to uphold California's law, not to strike it down. We do not honor federalist principles in their breach.

With respect, I dissent.

[1] The Conceptions' original contract was with Cingular Wireless. AT & T acquired Cingular in 2005 and renamed the company AT & T Mobility in 2007. Laster v. AT & T Mobility LLC, 584 F.3d 849, 852, n. 1 (C.A.9 2009).

[2] That provision further states that "the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding." App. to Pet. for Cert. 61a.

[3] The guaranteed minimum recovery was increased in 2009 to $10,000. Brief for Petitioner 7.

[4] The dissent seeks to fight off even this eminently reasonable concession. It says that to its knowledge "we have not . . . applied the Act to strike down a state statute that treats arbitrations on par with judicial and administrative proceedings," post, at 10 (opinion of BREYER, J.), and that "we should think more than twice before invalidating a state law that... puts agreements to arbitrate and agreements to litigate `upon the same footing'" post, at 4-5.

[5] Relying upon nothing more indicative of congressional understanding than statements of witnesses in committee hearings and a press release of Secretary of Commerce Herbert Hoover, the dissent suggests that Congress "thought that arbitration would be used primarily where merchants sought to resolve disputes of fact . . . [and] possessed roughly equivalent bargaining power." Post, at 6. Such a limitation appears nowhere in the text of the FAA and has been explicitly rejected by our cases. "Relationships between securities dealers and investors, for example, may involve unequal bargaining power, but we [have] nevertheless held ... that agreements to arbitrate in that context are enforceable." Gilmer v. Interstate/Johnson Lane Corp., 500 U.S. 20, 33, 111 S.Ct. 1647, 114 L.Ed.2d 26 (1991); see also id., at 32-33, 111 S.Ct. 1647 (allowing arbitration of claims arising under the Age Discrimination in Employment Act of 1967 despite allegations of unequal bargaining power between employers and employees). Of course the dissent's disquisition on legislative history fails to note that it contains nothing—not even the testimony of a stray witness in committee hearings—that contemplates the existence of class arbitration.

[6] Of course States remain free to take steps addressing the concerns that attend contracts of adhesion—for example, requiring class-action-waiver provisions in adhesive arbitration agreements to be highlighted. Such steps cannot, however, conflict with the FAA or frustrate its purpose to ensure that private arbitration agreements are enforced according to their terms.

[7] The dissent claims that class arbitration should be compared to class litigation, not bilateral arbitration. Post, at 6-7. Whether arbitrating a class is more desirable than litigating one, however, is not relevant. A State cannot defend a rule requiring arbitration-by-jury by saying that parties will still prefer it to trial-by-jury.

[8] The dissent cites three large arbitration awards (none of which stems from classwide arbitration) as evidence that parties are willing to submit large claims before an arbitrator. Post, at 7-8. Those examples might be in point if it could be established that the size of the arbitral dispute was predictable when the arbitration agreement was entered. Otherwise, all the cases prove is that arbitrators can give huge awards—which we have never doubted. The point is that in class-action arbitration huge awards (with limited judicial review) will be entirely predictable, thus rendering arbitration unattractive. It is not reasonably deniable that requiring consumer disputes to be arbitrated on a classwide basis will have a substantial deterrent effect on incentives to arbitrate.

[9] The interpretation I suggest would be consistent with our precedent. Contract formation is based on the consent of the parties, and we have emphasized that "[a]rbitration under the Act is a matter of consent." Volt Information Sciences, Inc. v. Board of Trustees of Leland Stanford Junior Univ.,489 U.S. 468, 479, 109 S.Ct. 1248, 103 L.Ed.2d 488 (1989).

The statement in Perry v. Thomas, 482 U.S. 483, 107 S.Ct. 2520, 96 L.Ed.2d 426 (1987), suggesting that § 2 preserves all state-law defenses that "arose to govern issues concerning the validity, revocability, and enforceability of contracts generally," id., at 493, n. 9, 107 S.Ct. 2520, is dicta. This statement is found in a footnote concerning a claim that the Court "decline[d] to address." Id., at 493, n. 9, 107 S.Ct. 2520. Similarly, to the extent that statements in Rent-A-Center, West, Inc. v. Jackson, 561 U.S. ___, ___ n. 1, 130 S.Ct. 2772, 2778 n. 1 (2010), can be read to suggest anything about the scope of state-law defenses under § 2, those statements are dicta, as well. This Court has never addressed the question whether the state-law "grounds" referred to in § 2 are narrower than those applicable to any contract.

Moreover, every specific contract defense that the Court has acknowledged is applicable under § 2 relates to contract formation. In Doctor's Associates, Inc. v. Casarotto, 517 U.S. 681, 687, 116 S.Ct. 1652, 134 L.Ed.2d 902 (1996), this Court said that fraud, duress, and unconscionability "may be applied to invalidate arbitration agreements without contravening § 2." All three defenses historically concern the making of an agreement. See Morgan Stanley Capital Group Inc. v. Public Util. Dist. No. 1 of Snohomish Cty., 554 U.S. 527, 547, 128 S.Ct. 2733, 171 L.Ed.2d 607 (2008) (describing fraud and duress as "traditional grounds for the abrogation of [a] contract" that speak to "unfair dealing at the contract formation stage"); Hume v. United States, 132 U.S. 406, 411, 414, 10 S.Ct. 134, 33 L.Ed. 393 (1889) (describing an unconscionable contract as one "such as no man in his senses and not under delusion would make" and suggesting that there may be "contracts so extortionate and unconscionable on their face as to raise the presumption of fraud in their inception" (internal quotation marks omitted)).

6.5.3 Rent-A-Center, Inc. v. Iowa Civil Rights Commission (2014) 6.5.3 Rent-A-Center, Inc. v. Iowa Civil Rights Commission (2014)

RENT-A-CENTER, INC., Appellee, v. IOWA CIVIL RIGHTS COMMISSION, Appellant.

No. 13-0412.

Supreme Court of Iowa.

Feb. 28, 2014.

*728Thomas J. Miller, Attorney General, and Katie A. Hlavka Fiala, Assistant Attorney General, for appellant.

Edward F. Berbarie and Robert F. Friedman of Littler Mendelson, P.C., Dallas, Texas, Mary L. Harokopus and Andrew M. Trusevich, Plano, Texas, Frank B. Harty and Debra L. Hulett of Nyemaster Goode P.C., Des Moines, for appellee.

Russell E. Lovell II, Des Moines, and David S. Walker, Windsor Heights, for amicus curiae National Association for the Advancement of Colored People.

MANSFIELD, Justice.

In this case, we must decide whether the Iowa Civil Rights Commission (ICRC) can pursue an enforcement action under the Iowa Civil Rights Act against an employer when the complaining employee signed an agreement with the employer to arbitrate all employment-related claims. The ICRC accepted the administrative law judge’s finding that the agreement did not limit the ICRC’s rights because the ICRC was not a party to the agreement. On judicial review, the district court disagreed. It found the Federal Arbitration Act (FAA) preempted state law and remanded the matter to the ICRC with instructions to dismiss the matter pending arbitration by the parties. The ICRC appealed.

Because the ICRC was not a party to the agreement and its interest is not derivative of the employee’s, we find the agreement does not limit its ability to bring claims against the employer. Iowa law authorizing ICRC enforcement is thus not preempted by the FAA. Accordingly, we reverse the district court’s order and remand the case with instructions to affirm the commission’s order.

I. Facts and Procedural History.

Nicole Henry began working for Rent-A-Center, Inc. (RAC) in Council Bluffs in approximately April 2007. On June 19, 2007, as a condition of her continued employment, Henry signed a Mutual Agreement to Arbitrate Claims (Arbitration Agreement) with RAC. The Arbitration Agreement stated that Henry agreed to arbitrate “all claims for violation of any federal, state or other governmental law, statute, regulation or ordinance” arising out of or related to her employment with RAC that “would have been justiciable under applicable state or federal law.” It further stated that neither party would

initiate or prosecute any lawsuit or adjudicative administrative action (other than an administrative charge of discrimination to the Equal Employment Opportunity Commission or an administrative charge within the jurisdiction of the National Labor Relations Board) in any way arising out of or related to any claim covered by [the] Agreement.

The Arbitration Agreement also said that nothing in it would “be construed to relieve any party of the duty to exhaust administrative remedies by filing a charge or complaint with an administrative agency and obtaining a right to sue notice, where otherwise required by law.”

After her employment began, Henry became pregnant. On November 15, Henry provided RAC with a note from her doctor that imposed a twenty-pound lifting restriction on her for the duration of her pregnancy. Henry alleges the district manager told her “the company usually *729does not accommodate restrictions or limitations caused by non-work related temporary health conditions, and that [she] should go apply for unemployment immediately.” The next day, according to Henry, she “was sent home because the corporate office made the final decision not to accommodate [her], yet the company has been accommodating a pregnant store manager.” As an assistant manager, Henry contends she had performed many duties on a daily basis that did not require heavy lifting.

Henry alleges that after she was sent home, the company gave her a choice between unpaid leave and termination. She chose unpaid leave. On February 4, 2008, Henry filed a complaint with the ICRC, alleging RAC had discriminated against her because of her pregnancy. The ICRC cross-filed Henry’s complaint with the Federal Equal Employment Opportunity Commission (EEOC) under a workshare agreement between the EEOC and the ICRC.

After attempts to resolve the complaint were unsuccessful, the ICRC filed a statement of charges with the Iowa Department of Inspections and Appeals (DIA) on December 17, 2010. The statement charged RAC with violations of Iowa Code sections 216.6(1) and 216.6(2)(d) “based upon its requiring Nicole Henry to take a leave of absence from her employment upon her presenting a doctor’s note that she had a pregnancy-related disability.” See Iowa Code § 216.6(1), (2)(d) (2007). Henry’s complaint to the ICRC was attached to and expressly incorporated in the statement of charges. In the caption on the statement, Henry’s name appeared as the complainant above that of the ICRC.

Once the statement of charges was filed, Henry could no longer obtain a release from the ICRC to commence her own action against RAC in district court. See Iowa Code § 216.16(3)(o )(3) (2011) (stating the ICRC shall not issue a release for the right to commence an action after notice of hearing has been served on a respondent). Henry did not attempt to intervene in the administrative proceeding against RAC. See Iowa Admin. Code r. 161^1.26(1) (allowing an individual to file a motion to intervene in a contested case).

On February 8, 2011, RAC filed a motion to dismiss the ICRC’s charges, or in the alternative, compel arbitration. Attached to the motion was an authenticated copy of the Arbitration Agreement.

The DIA’s administrative law judge (ALJ) issued a decision on April 19, denying RAC’s motion to dismiss or compel arbitration on the ground that the ICRC was not a party to the Arbitration Agreement and therefore not bound by it.

RAC appealed the ALJ’s order to the ICRC on April 25 and requested a stay of proceedings. On August 31, however, the ICRC upheld the ALJ’s decision. It reasoned: (1) the ICRC was not a party to the Arbitration Agreement, (2) the ICRC could lawfully initiate proceedings on behalf of persons in Iowa when it believed discrimination had occurred, (3) the remedial actions available to the ICRC are not available to the arbitrator and are important to protect RAC’s Iowa workers from discriminatory practices, (4) an arbitrator does not have the same public interest to end discrimination that the ICRC has, and (5) Henry could not waive the enforcement rights statutorily vested in the ICRC.

On September 30, RAC filed a petition in district court for judicial review of the ICRC’s order. See Iowa Code § 17A.19 (providing for judicial review of agency action). RAC’s petition alleged that the Arbitration Agreement and the FAA required that the ICRC’s charges be adjudi*730cated by an arbitrator. See 9 U.S.C. §§ 1-16 (2012).

After hearing oral arguments from the parties, the district court issued a ruling on March 5, 2013, granting RAC’s requested relief. The court found the FAA preempted state law granting jurisdiction to the ICRC over Henry’s complaint. In the decision, the court acknowledged a pri- or United States Supreme Court decision which held the FAA did not bar the EEOC from seeking victim-specific relief in an administrative proceeding for the benefit of a complainant who had signed an arbitration agreement with his employer. See E.E.O.C. v. Waffle House, Inc., 534 U.S. 279, 122 S.Ct. 754, 151 L.Ed.2d 755 (2002). Yet the district court found that decision did not apply to a state agency such as the ICRC. The district court therefore remanded the matter to the ICRC with instructions to dismiss the proceeding until Henry and RAC had arbitrated their dispute.

The ICRC appealed. We retained the case.

II. Standard of Review.

This case involves questions of legal interpretation. If an agency has not been clearly vested with discretion to interpret a law, we do not give deference to the agency’s interpretation and will substitute our own judgment if we conclude the agency made an error of law. See Iowa Code § 17A. 19(10)(c); Renda v. Iowa Civil Rights Comm’n, 784 N.W.2d 8, 14-15 (Iowa 2010).

The ICRC concedes neither it nor the DIA have been clearly vested with the authority to interpret the relevant provisions of the Iowa Civil Rights Act or federal law, such as the FAA. Therefore, we shall give no deference to the ICRC’s or the DIA’s legal interpretations in this case.

III. Analysis.

The present controversy involves whether the FAA and the Arbitration Agreement bar the ICRC from bringing nonar-bitration claims against RAC relating to Henry’s employment. RAC argues, and the district court agreed, that the ICRC could not assert claims outside arbitration that Henry had agreed to arbitrate. RAC contends the terms of the FAA-protected Arbitration Agreement would be nullified if the ICRC and the DIA could adjudicate these claims, rather than having them decided by an arbitrator. In RAC’s view, the FAA preempts any state law that would grant authority for the ICRC to bring nonarbitration claims against RAC that relate to matters covered by the Henry-RAC Arbitration Agreement.

The ICRC, on the other hand, denies that it is bringing an action on behalf of Henry. Rather, it maintains it has brought an independent public enforcement action. Because it was not a party to the Arbitration Agreement, the ICRC insists it cannot be bound to arbitrate claims against RAC.

We turn first to the ICRC’s function and its claims against RAC.

A. The ICRC. The ICRC is entrusted by the legislature with interpreting, administering, and enforcing the Iowa Civil Rights Act, which was designed “ ‘to eliminate unfair and discriminatory practices in public accommodations (and) employment.’” Estabrook v. Iowa Civil Rights Comm’n, 283 N.W.2d 306, 308 (Iowa 1979) (quoting 1965 Iowa Acts ch. 121 (preface)); see also Iowa Code § 216.5 (outlining the powers and duties of the ICRC). The Act is intended to “correct a broad pattern of behavior rather than merely affording a procedure to settle a specific dispute.” Renda, 784 N.W.2d at 19 (internal quotation marks omitted).

*731Among the powers and duties of the ICRC set forth in Iowa Code section 216.5 are the following:

2. To receive, investigate, mediate, and finally determine the merits of complaints alleging unfair or discriminatory practices.
5. To hold hearings upon any complaint made against ... an employer, ... to subpoena witnesses and compel their attendance at such hearings, to administer oaths and take the testimony of any person under oath, and to compel such ... employer ... to produce for examination any books and papers relating to any matter involved in such complaint.

Iowa Code § 216.5(2), (5).

A complaint of discrimination or unfair practice may be filed with ICRC by any aggrieved person. Id. § 216.15(1). Alternatively, the ICRC itself, a commissioner of the ICRC, or the attorney general may initiate a complaint. Id. When a complaint is filed, the ICRC staff completes an investigation and submits a recommendation to an ALJ, who then makes a determination whether there is probable cause to believe a discriminatory practice has occurred. Id. § 216.15(3)(a). If the ALJ concurs that probable cause exists, the ICRC “shall promptly endeavor to eliminate the discriminatory or unfair practice by conference, conciliation, and persuasion.” Id. § 216.15(3)(c).

If the ICRC is unsuccessful in its attempts to resolve the complaint, the ICRC director, with the approval of a commissioner, may issue a notice of charges and require the respondent to answer those charges at an administrative hearing. Id. § 216.15(6). “The case in support of such complaint shall be presented at the hearing by one of the commission’s attorneys or agents.” Id. § 216.15(7). The Iowa Attorney General’s criminal justice bureau prosecutes the charges on behalf of the ICRC. Iowa Admin. Code r. 61-1.3(3)(e) (“The civil rights unit is a separate unit within the criminal justice bureau.... It furnishes legal advice to the civil rights commission and its staff, prosecutes civil rights cases, and represents the commission in cases in which it is a party or is interested.”).

We have noted that the “legislative intent was to permit the commission to be selective in the cases singled out to process through the agency, so as to better impact unfair or discriminatory practices with highly visible and meritorious cases.” Estabrook, 283 N.W.2d at 311. The ICRC, not the complainant, decides whether and how far to pursue an administrative action. See Iowa Admin. Code r. 161-3.8(3) (stating a complainant may withdraw a complaint, but that does not prevent the ICRC “from continuing the investigation and initiating a complaint on its own behalf against the original respondent, as provided for in the Act, whenever it deems it in the public interest”); id. r. 161-3.12(2)(c) (noting the ICRC can close a case “as satisfactorily adjusted when the respondent has made an offer of adjustment acceptable to the executive director or desig-nee but not to the complainant”); id. r. 161 — 4.2(l)(a), (d) (indicating the ICRC’s attorney prepares the statement of charges and the ICRC can elect not to prosecute some charges despite a probable cause finding).

The Iowa Civil Rights Act authorizes the ICRC to order a respondent found to have engaged in a discriminatory or unfair practice to cease and desist and “to take the necessary remedial action as in the judgment of the commission will carry out the purposes” of the Act. Iowa Code § 216.15(9)(6). Such remedies include:

*732(1) Hiring, reinstatement or upgrading of employees with or without pay. Interim earned income and unemployment compensation shall operate to reduce the pay otherwise allowable.
(5) Extension to all individuals of the full and equal enjoyment of the advantages, facilities, privileges, and services of the respondent denied to the complainant because of the discriminatory or unfair practice.
(6) Reporting as to the manner of compliance.
(7) Posting notices in conspicuous places in the respondent’s place of business in form prescribed by the commission and inclusion of notices in advertising material.
(8) Payment to the complainant of damages for an injury caused by the discriminatory or unfair practice which damages shall include but are not limited to actual damages, court costs and reasonable attorney fees.

Id. § 216.15(9)(a).

A complainant can seek a release — a so-called right-to-sue letter — to pursue his or her own independent action in district court once sixty days have elapsed from the filing of the initial complaint, provided the ALJ has not made a finding of no probable cause. See id. § 216.16(1) — (3) (outlining the process for a complainant to obtain a release to pursue relief in district court); Ackelson v. Manley Toy Direct, L.L.C., 832 N.W.2d 678, 680 n. 1 (Iowa 2013). If the ICRC grants a right-to-sue letter, the agency cannot pursue further action on the complaint. See Iowa Code § 216.16(4).

In this case, Henry brought her complaint to the attention of the ICRC on February 4, 2008. She never sought a right-to-sue letter. On December 17, 2010, the ICRC filed its statement of charges against RAC. Those charges incorporated Henry’s administrative complaint. Henry did not seek to intervene in the action. See Iowa Admin. Code r. 161-4.26(1) (authorizing intervention in a contested case proceeding).

B. Overview of the FAA. Section 2 of the FAA provides:

A written provision in ... a contract evidencing a transaction involving commerce to settle by arbitration a controversy thereafter arising out of such contract or transaction.... shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract.

9 U.S.C. § 2. The United States Supreme Court has indicated that section 2 of the FAA “is a congressional declaration of a liberal federal policy favoring arbitration agreements.” Moses H. Cone Mem’l Hosp. v. Mercury Constr. Corp., 460 U.S. 1, 24, 103 S.Ct. 927, 941, 74 L.Ed.2d 765, 785 (1983). In enacting the FAA, “Congress intended to place arbitration agreements upon the same footing as other contracts, where [they] belong.” Heaberlin Farms, Inc. v. IGF Ins. Co., 641 N.W.2d 816, 818-19 (Iowa 2002) (internal quotation marks omitted).

The Supreme Court has repeatedly stated that, under the FAA, parties who have contracted to arbitrate claims arising between them are bound to do so. See, e.g., Nitro-Lift Techs., L.L.C. v. Howard, 568 U.S. -, -, 133 S.Ct. 500, 503, 184 L.Ed.2d 328, 332-33 (2012) (per curiam); Buckeye Check Cashing, Inc. v. Cardegna, 546 U.S. 440, 445-46, 126 S.Ct. 1204, 1209, 163 L.Ed.2d 1038, 1044 (2006); First Options of Chi, Inc. v. Kaplan, 514 U.S. 938, 943, 115 S.Ct. 1920, 1923-24, 131 L.Ed.2d 985, 993 (1995).

However, the Court has also said that the enforceability of an arbitration agree*733ment flows from the consent of the parties to the agreement. See, e.g., Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp., 559 U.S. 662, 684, 130 S.Ct. 1758, 1775, 176 L.Ed.2d 605, 624 (2010) (“[A] party may not be compelled under the FAA to submit to class arbitration unless there is a contractual basis for concluding that the party agreed to do so.”); Waffle House, 534 U.S. at 294, 122 S.Ct. at 764, 151 L.Ed.2d at 769 (“Arbitration under the [FAA] is a matter of consent, not coercion.... It goes without saying that a contract cannot bind a nonparty.” (Citation and internal quotation marks omitted.)); First Options, 514 U.S. at 943, 115 S.Ct. at 1924, 131 L.Ed.2d at 993 (“[Arbitration is simply a matter of contract between the parties; it is a way to resolve those disputes — but only those disputes — that the parties have agreed to submit to arbitration.”); Volt Info. Scis., Inc. v. Bd. of Trs. of Leland Stanford Junior Univ., 489 U.S. 468, 474-75, 109 S.Ct. 1248, 1253, 103 L.Ed.2d 488, 497 (1989) (noting a party cannot be compelled to arbitrate issues if the parties did not require such arbitration in their agreement); AT & T Techs., Inc. v. Commc’ns Workers of Am., 475 U.S. 643, 648-49, 106 S.Ct. 1415, 1418, 89 L.Ed.2d 648, 655 (1986) (“[A]rbitrators derive their authority to resolve disputes only because the parties have agreed in advance to submit such grievances to arbitration”).

We have acknowledged the provisions of the FAA apply in state courts and preempt inconsistent state laws. Heaberlin Farms, 641 N.W.2d at *818-19 (stating the FAA preempts state law by operation of the Supremacy Clause where state law is in conflict with the provisions of the FAA); see also Circuit City Stores, Inc. v. Adams, 532 U.S. 105, 109, 121 S.Ct. 1302, 1306, 149 L.Ed.2d 234, 243 (2001) (holding the FAA covers all employment contracts with arbitration clauses within the reach of Congress’s commerce power except for those of transportation workers). Yet, when discussing the FAA and arbitration agreements, we have also noted “arbitration is a matter of contract and parties cannot be compelled to arbitrate a question which they have not agreed to arbitrate.” Bullis v. Bear, Stearns & Co., 553 N.W.2d 599, 601-02 (Iowa 1996) (internal quotation marks omitted) (noting the question of whether a nonsignatory to an arbitration agreement could be bound to the agreement was a matter of contract and agency law).

C. EEOC v. Waffle House. In Waffle House, as we have already mentioned, the United States Supreme Court held an arbitration agreement between an employer and an employee did not bar the EEOC from bringing an enforcement action against the employer to obtain relief for the employee. 534 U.S. at 297, 122 S.Ct. at 766, 151 L.Ed.2d at 771. That case began when an employee was discharged after suffering a seizure at work. Id. at 282-83, 122 S.Ct. at 758, 151 L.Ed.2d at 761-62. He filed a timely charge of disability discrimination with the EEOC, which ultimately brought a civil action asking the court to grant relief to the employee, including backpay, reinstatement, and compensatory damages. Id. at 283-84, 122 S.Ct. at 758, 151 L.Ed.2d at 762.

The employer filed a petition under the FAA to stay the suit and compel arbitration. Id. at 284, 122 S.Ct. at 759, 151 L.Ed.2d at 762. The district court denied the employer’s motion. Id. On appeal, the United States Court of Appeals for the Fourth Circuit reversed, holding the EEOC was “precluded from seeking victim-specific relief in court because the policy goals expressed in the FAA required giving some effect to [the employee]’s arbitration agreement.” Id. The Fourth Circuit distinguished between “victim-specific relief’ and “broad injunctive relief,” find*734ing that in the former area, the FAA’s policies outweighed those of Title VII of the Civil Rights Act of 1964. Id. at 290, 122 S.Ct. at 762, 151 L.Ed.2d at 766.

The Supreme Court reversed the Fourth Circuit. In a key passage, the Court explained,

Absent some ambiguity in the agreement, however, it is the language of the contract that defines the scope of disputes subject to arbitration. For nothing in the statute authorizes a court to compel arbitration of any issues, or by any parties, that are not already covered in the agreement. The FAA does not mention enforcement by public agencies; it ensures the enforceability of private agreements to arbitrate, but otherwise does not purport to place any restriction on a nonparty’s choice of a judicial forum.

Id. at 289, 122 S.Ct. at 762, 151 L.Ed.2d at 766 (citation omitted). Later in its opinion, the Court returned to this theme:

Because the FAA is at bottom a policy guaranteeing the enforcement of private contractual arrangements, we look first to whether the parties agreed to arbitrate a dispute, not to general policy goals, to determine the scope of the agreement. While ambiguities in the language of the agreement should be resolved in favor of arbitration, we do not override the clear intent of the parties, or reach a result inconsistent with the plain text of the contract, simply because the policy favoring arbitration is implicated. Arbitration under the [FAA] is a matter of consent, not coercion. Here there is no ambiguity. No one asserts that the EEOC is a party to the contract, or that it agreed to arbitrate its claims. It goes without saying that a contract cannot bind a nonparty. Accordingly, the proarbitration policy goals of the FAA do not require the agency to relinquish its statutory authority if it has not agreed to do so.

Id. at 294, 122 S.Ct. at 764, 151 L.Ed.2d at 769 (citations and internal quotation marks omitted). In short, the Court did not base its analysis on clashing federal policies but emphasized, rather, that the EEOC had not been a party to the employee-employer arbitration agreement. The Court went on to add that the EEOC’s claim was not “merely derivative” of the employee’s claim, nor did the EEOC simply “stand in the employee’s shoes” or act as “a proxy” for the employee. Id. at 297-98, 122 S.Ct. at 766, 151 L.Ed.2d at 771.

There are considerable similarities between Title VII and the Iowa Civil Rights Act. Just as the EEOC in Waffle House exercised enforcement powers, remedies, and procedures set forth in Title VII to enforce federal prohibitions against discrimination in the workplace, the ICRC has been authorized by the legislature to interpret, administer, and enforce the Iowa Civil Rights Act to eliminate discriminatory and unfair practices in employment in Iowa. Compare Waffle House, 534 U.S. at 285, 122 S.Ct. at 759, 151 L.Ed.2d at 763, with Estabrook, 283 N.W.2d at 308. As the Supreme Court put it in Waffle House,

[W]henever the EEOC chooses from among the many charges filed each year to bring an enforcement action in a particular case, the agency may be seeking to vindicate a public interest, not simply provide make-whole relief for the employee, even when it pursues entirely victim-specific relief.

534 U.S. at 296, 122 S.Ct. at 765, 151 L.Ed.2d at 770. Likewise, the ICRC is “selective in the cases singled out to process through the agency,” Estabrook, 283 N.W.2d at 311, and, while it may pursue victim-specific relief, it does so to enforce the Iowa Civil Rights Act, which is intended to “correct a broad pattern of behavior *735rather than merely affording a procedure to settle a specific dispute,” Renda, 784 N.W.2d at 19 (internal quotation marks omitted).

Additionally, both the federal civil rights laws and the Iowa Civil Rights Act allow victims to bring their own lawsuits if a certain time period has passed without agency action. Compare 42 U.S.C. § 2000e-5(f)(l) (allowing an action to be brought by the complainant after the statutorily prescribed time period if the EEOC dismisses the charges or takes no action), with Iowa Code § 216.16(2) (allowing an action for relief to be brought by the complainant after the complaint has been on file for sixty days and the ICRC issues a release). But once either the EEOC or the ICRC initiates proceedings, the agency, not the complainant, is the “master of its own case” and determines the course of the case. Waffle House, 534 U.S. at 291, 122 S.Ct. at 763, 151 L.Ed.2d at 761. Compare 42 U.S.C. § 2000e-5(b) (noting the EEOC can file its own charge), 42 U.S.C. § 2000e-(f)(l) (giving the EEOC exclusive rights over a case for 180 days or until a right-to-sue letter has been issued), and Gen. Tel. Co. of the Nw., Inc. v. EEOC, 446 U.S. 318, 331, 100 S.Ct. 1698, 1706-07, 64 L.Ed.2d 319, 330 (1980) (“EEOC enforcement actions are not limited to the claims presented by the charging parties. Any violations that the EEOC ascertains in the course of a reasonable investigation of the charging party’s complaint are actionable.”), with Iowa Code § 216.16(2) (noting the ICRC has control of the claim for sixty days before a complainant can seek the right to sue), Iowa Admin. Code r. 161-3.12(2)(c) (“A complaint may be closed as satisfactorily adjusted when the respondent has made an offer of adjustment acceptable to the executive director or designee but not to the complainant.”), and Iowa Admin. Code r. 161-4.2(l)(a), (d) (indicating the ICRC’s attorney prepares the statement of charges and can elect not to prosecute some charges even when probable cause has been found). Both the EEOC and the ICRC may decide to pursue a matter even when the original complainant has “disavowed any desire to seek relief.” Waffle House, 534 U.S. at 291, 122 S.Ct. at 763, 151 L.Ed.2d at 767. Compare 29 C.F.R. § 1626.13 (2013) (“Because the Commission has independent investigative authority, ... it may continue any investigation and may secure relief for all affected persons notwithstanding a request by a charging party to withdraw a charge.” (Citation omitted.)), with Iowa Admin. Code r. 161-3.8(3) (authorizing a claimant to withdraw a complaint, but indicating the ICRC can still file its own complaint against the original respondent when it deems it in the public interest).

At the same time, both the federal and the Iowa civil rights laws afford some protection to settlements between employers and employees. In Waffle House, the Court noted that if an employee “had accepted a monetary settlement, any recovery by the EEOC would be limited accordingly.” 534 U.S. at 296, 122 S.Ct. at 766, 151 L.Ed.2d at 770. The Court stressed, “[I]t goes without saying that the courts can and should preclude double recovery by an individual.” Id. at 297, 122 S.Ct. at 766, 151 L.Ed.2d at 770 (internal quotation marks omitted). Likewise, in Board of Supervisors v. Iowa Civil Rights Commission, this court held that a settlement of a civil rights claim through a negotiated salary increase could not be challenged by the ICRC as discriminatory for “some period of time.” 584 N.W.2d 252, 257 (Iowa 1998).

Given these similarities, the ICRC urges that Waffle House controls here. It should not make a difference, according to the ICRC, that the enforcement action was *736brought by a state civil rights agency rather than a federal one. As we read the Supreme Court’s opinion, we are inclined to agree. The essential point of Waffle House is that the FAA’s reach does not extend to a public agency that is neither a party to an arbitration agreement nor a stand-in for a party. 534 U.S. at 289, 294, 122 S.Ct. at 762, 764, 151 L.Ed.2d at 766, 769. True, at one point the Court refers to “the detailed [Title VII] enforcement scheme created by Congress.” Id. at 296, 122 S.Ct. at 765, 151 L.Ed.2d at 770. But this paragraph of the Court’s opinion needs to be read in its entirety:

The compromise solution reached by the Court of Appeals turns what is effectively a forum selection clause into a waiver of a nonparty’s statutory remedies. But if the federal policy favoring arbitration trumps the plain language of Title VII and the contract, the EEOC should be barred from pursuing any claim outside the arbitral forum. If not, then the statutory language is clear; the EEOC has the authority to pursue victim-specific relief regardless of the forum that the employer and employee have chosen to resolve their disputes. Rather than attempt to split the difference, we are persuaded that, pursuant to Title VII and the ADA, whenever the EEOC chooses from among the many charges filed each year to bring an enforcement action in a particular case, the agency may be seeking to vindicate a public interest, not simply provide make-whole relief for the employee, even when it pursues entirely victim-specific relief. To hold otherwise would undermine the detailed enforcement scheme created by Congress simply to give greater effect to an agreement between private parties that does not even contemplate the EEOC’s statutory function.

Id. at 295-96, 122 S.Ct. at 765, 151 L.Ed.2d at 769-70.

Even here, the Court criticizes the Fourth Circuit for creating “a waiver of a nonparty’s statutory remedies” and “giv[ing] greater effect to an agreement between private parties” than the agreement itself would allow. Id. Hence, we do not view the Court’s reasoning as based upon the notion that Title VII trmnps the FAA in this area. Rather, the Court relied on the inherent limitations of the FAA and the underlying arbitration agreement. That being the case, it should not matter whether a federal or a state civil rights enforcement regime is at issue. Nonparties don’t have to arbitrate.

D. Subsequent United States Supreme Court Decisions. Still, RAC contends that several later Supreme Court cases have clarified the law and establish that the FAA has preemptive force here.

The first of these cases, Preston v. Ferrer, involved a contract dispute between two private parties: an attorney in the entertainment industry, Preston; and his client, Ferrer, a TV personality. 552 U.S. 346, 350, 128 S.Ct. 978, 981-82, 169 L.Ed.2d 917, 923 (2008). Preston sought fees allegedly due under the parties’ contract and invoked the contract’s arbitration provision. Id. at 350, 128 S.Ct. at 982, 169 L.Ed.2d at 923. Ferrer countered by filing a petition with the California Labor Commissioner that claimed Preston was acting as an unlicensed talent agent and, therefore, the contract was invalid under the California Talent Agencies Act. Id. The California courts determined the labor commission had “exclusive original jurisdiction” over the dispute. Id. at 351, 128 S.Ct. at 982, 169 L.Ed.2d at 924 (internal quotation marks omitted). The Supreme Court granted certiorari “to determine whether the FAA overrides a state law vesting initial adjudicatory authority in an *737administrative agency.” Id. at 351-52, 128 S.Ct. at 982-83, 169 L.Ed.2d at 924.

The Court noted the arbitration agreement provided that “ ‘any dispute ... relating to the ... validity, or legality’ of the agreement ‘shall be submitted to arbitration.’” Id. at 352, 128 S.Ct. at 983, 169 L.Ed.2d at 924. “[T]he question is simply who decides whether Preston acted as personal manager or as talent agent.” Id. at 352, 128 S.Ct. at 983, 169 L.Ed.2d at 925. The Court held that Ferrer could not avoid arbitration on that question. Id. at 353-54, 128 S.Ct. at 983-84, 169 L.Ed.2d at 925-26; see also Buckeye Check Cashing, Inc., 546 U.S. at 446, 126 S.Ct. at 1209, 163 L.Ed.2d at 1044 (finding questions about the validity of a contract in its entirety are to be decided “by an arbitrator, not a court”); Prima Paint Corp. v. Flood & Conklin Mfg. Co., 388 U.S. 395, 403-404, 87 S.Ct. 1801, 1806, 18 L.Ed.2d 1270, 1277 (1967) (indicating the FAA “does not permit the federal court to consider claims of fraud in the inducement of the contract generally).

The Court observed that, in Ferrer’s case, the labor commissioner would serve as an impartial arbiter, in contrast to the EEOC’s “role of an agency, not as adjudicator but as prosecutor, pursuing an enforcement action in its own name” in Waffle House. Preston, 552 U.S. at 359, 128 S.Ct. at 987, 169 L.Ed.2d at 929. It also made clear that “the arbitration clause in [Ferrer’s] contract ... leaves undisturbed the Labor Commissioner’s independent authority to enforce the [Talent Agencies Act], And so it may.” Id. at 358-59, 128 S.Ct. at 986-87, 169 L.Ed.2d at 928-29. The Court pointed out that the enforcement of the arbitration agreement as between the parties “does not displace any independent authority the Labor Commissioner may have to investigate and rectify violations of the [Talent Agencies Act].” Id. at 359 n. 7, 128 S.Ct. at 987 n. 7, 169 L.Ed.2d at 929 n. 7.

The Court further noted that “Preston’s petition presents precisely and only a question concerning the forum in which the parties’ dispute will be heard.” Id. at 359, 128 S.Ct. at 987, 169 L.Ed.2d at 929. The Court added:

[We] disapprove the distinction between judicial and administrative proceedings drawn by Ferrer and adopted by the appeals court. When parties agree to arbitrate all questions arising under a contract, the FAA supersedes state laws lodging primary jurisdiction in another forum, whether judicial or administrative.

Id.

According to RAC’s interpretation of Preston, because RAC and Henry agreed to arbitrate all employment disputes, the FAA preempts state law granting administrative jurisdiction to the ICRC over matters related to Henry’s employment with RAC. We do not share this view.

In Preston, a private individual sought to rely on state law to avoid having to arbitrate a specific issue he had agreed to arbitrate. Id. at 353-54, 128 S.Ct. at 983-84, 169 L.Ed.2d at 925-26. The California Labor Commissioner would have determined only whether the parties’ contract was valid — a question committed to the arbitrator by the contract itself. Id. at 352, 359, 128 S.Ct. at 983, 987, 169 L.Ed.2d at 924, 929. By contrast, here, the ICRC is not only a forum. Rather, like the EEOC in Waffle House, it is a public agency acting in its prosecutorial capacity to bring an enforcement action against RAC, independent of Henry’s own claims, in order to protect the public interest under the Iowa Civil Rights Act. Preston carves out this specific situation and makes clear it is not covered by the Court’s hold*738ing. See id. at 359 n. 7, 128 S.Ct. at 987 n. 7, 169 L.Ed.2d at 929 n. 7.

RAC also directs us to another case where the litigants were parties to an arbitration agreement. See AT & T Mobility LLC v. Concepcion, 563 U.S. -, 131 S.Ct. 1740, 179 L.Ed.2d 742 (2011). The Concepcions had entered a contract for the sale and servicing of cell phones with AT & T which “provided for arbitration of all disputes between the parties, but required that claims be brought in the parties’ ‘individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.’” Id. at -, 131 S.Ct. at 1744, 179 L.Ed.2d at 749. The Concepcions disputed certain charges incurred and filed a complaint against AT & T in federal district court that was later consolidated with a class action. Id. at -, 131 S.Ct. at 1744, 179 L.Ed.2d at 749-50. AT & T moved to compel arbitration with the Concepcions, who argued in response that the agreement to arbitrate was “unconscionable and unlawfully exculpatory under California law because it disallowed classwide procedures.” Id. at -, 131 S.Ct. at 1745, 179 L.Ed.2d at 750. Relying on the California Supreme Court’s decision in Discover Bank v. Superior Court, 36 Cal.4th 148, 30 Cal.Rptr.3d 76, 113 P.3d 1100 (2005), the district court denied AT & T’s motion to compel arbitration because “AT & T had not shown that bilateral arbitration adequately substituted for the deterrent effects of class actions.” Concepcion, 563 U.S. at -, 131 S.Ct. at 1745, 179 L.Ed.2d at 750. The Ninth Circuit agreed and found the FAA did not preempt the Discover Bank rule invalidating the arbitration agreement under California law. Id.

The United States Supreme Court took a different view. It determined the Discover Bank rule stood “as an obstacle to the accomplishment and execution of the full purposes and objectives of Congress” and was therefore preempted by the FAA. Id. at -, 131 S.Ct. at 1753, 179 L.Ed.2d at 759 (citation and internal quotation marks omitted). The Court conceded that the rule did not prohibit arbitration outright; it merely invalidated arbitration clauses that did not allow for classwide arbitration. Id. at -, 131 S.Ct. at 1750, 179 L.Ed.2d at 755. Nonetheless, analogizing the Discover Bank rule to a state law requiring arbitration to comply with the Federal Rules of Civil Procedure, which the Concepcions admitted would be unenforceable, the Court found that superimposing classwide procedures on traditional bilateral arbitration would make the process slower and more costly, and entail greater risk. Id. at -, 131 S.Ct. at 1750-52, 179 L.Ed.2d at 756-58. “It is not reasonably deniable that requiring consumer disputes to be arbitrated on a class-wide basis will have a substantial deterrent effect on incentives to arbitrate,” the Court said. Id. at - n. 8, 131 S.Ct. at 1752 n. 8, 179 L.Ed.2d at 758 n. 8. In short, Concepcion indicates that “[sjtates cannot require a procedure that is inconsistent with the FAA, even if it is desirable for unrelated reasons.” Id. at ——, 131 S.Ct. at 1753, 179 L.Ed.2d at 758.

RAC reads Concepcion as invalidating state laws that shift particular disputes from consensual bilateral arbitration to another forum. In RAC’s view, mandating state civil rights enforcement through administrative and judicial proceedings is analogous to prohibiting arbitration agreements that do not allow classwide arbitration: Both ultimately intrude upon the role of traditional arbitration.

We do not read Concepcion so broadly. The problem in Concepcion was that the state law operated directly on the parties’ arbitration agreement and required something different from the relatively informal *739process contemplated by the FAA and agreed to by the parties. It interfered with “the enforcement of arbitration agreements according to their terms so as to facilitate streamlined proceedings.” Id. at -, 131 S.Ct. at 1748, 179 L.Ed.2d at 753. Here, by contrast, RAC cannot point to any provision in the Arbitration Agreement that would not be enforced according to its terms. RAC, rather, seeks relief against a nonparty, a situation not addressed by Concepcion.

RAC also relies on some recent summary reversals by the United States Supreme Court of state supreme court decisions declining to order arbitration. In Sonic-Calabasas A, Inc. v. Moreno, the California Supreme Court had refused to enforce a waiver of a state administrative wage-claim process in an arbitration agreement between an employee and an employer. 51 Cal.4th 659, 121 Cal.Rptr.3d 58, 247 P.3d 130, 152 (Cal.), rev’d, 563 U.S. -, 132 S.Ct. 496, 181 L.Ed.2d 343 (2011). Under this process, an employee with a claim for unpaid wages could obtain an informal hearing before the California Labor Commissioner, with the employer having a right of de novo review before the superior court. Id., 121 Cal.Rptr.3d 58, 247 P.3d at 133. The California Supreme Court found that the arbitration agreement could take effect only after the wage claim was initially addressed by the labor commissioner; thus, an appeal would go to arbitration rather than the superior court. Id., 121 Cal.Rptr.3d 58, 247 P.3d at 137-38. The United States Supreme Court vacated the judgment and remanded the case “for further consideration in light of AT & T Mobility LLC v. Concepcion.” Moreno, 563 U.S. at -, 132 S.Ct. at 496, 181 L.Ed.2d at 343.

RAC maintains that because the statute in Moreno authorized the labor commissioner in some circumstances to prosecute wage claims after receiving them, see 121 Cal.Rptr.3d 58, 247 P.3d at 134, the Supreme Court’s remand for further consideration in light of Concepcion indicates matters assigned to arbitration by employee-employer arbitration agreements are not subject to administrative enforcement in a different forum. We disagree. The California Supreme Court’s decision did not turn on any independent authority of the labor commissioner to prosecute wage claims. Rather, it focused on the fact that the California legislature had established an administrative “gateway” for wage claims and reasoned that the FAA did not bar a state from requiring parties to proceed through that gateway before commencing arbitration between themselves. Id., 121 Cal.Rptr.3d 58, 247 P.3d at 151.

In a per curiam opinion, the Supreme Court vacated a West Virginia highest court decision that refused to enforce pre-dispute arbitration agreements in cases alleging personal injury or wrongful death against nursing homes. See Marmet Health Care Ctr., Inc. v. Brown, 565 U.S. -, -, 132 S.Ct. 1201, 1202, 182 L.Ed.2d 42, 44 (2012) (per curiam), vacating Brown ex rel. Brown v. Genesis Healthcare Corp., 228 W.Va. 646, 724 S.E.2d 250 (2011). The Supreme Court stated the West Virginia court’s “interpretation of the FAA was both incorrect and inconsistent with clear instruction in the precedents of this Court.” Id. at -, 132 S.Ct. at 1203, 182 L.Ed.2d at 45. The following term, the Supreme Court also vacated an Oklahoma Supreme Court decision that declared noncompetition agreements in two employment contracts null and void, rather than leaving that determination to the arbitrator in the first instance. See Nitro-Lift Techns., 568 U.S. at -, 133 S.Ct. at 501, 184 L.Ed.2d at 330-31, vacating 273 P.3d 20 (Okla.2011). The Supreme Court determined the Oklahoma court had disregarded its FAA prec*740edents and, quoting Preston, noted it had been established that “when parties commit to arbitrate contractual disputes, it is a mainstay of the Act’s substantive law that attacks on the validity of the contract, as distinct from attacks on the validity of the arbitration clause itself, are to be resolved ‘by the arbitrator in the first instance, not by a federal or state court.’ ” Id. at -, 133 S.Ct. at 503, 184 L.Ed.2d at 332 (quoting Preston, 552 U.S. at 349, 128 S.Ct. at 981, 169 L.Ed.2d at 923).

We see Marmet and Nitro-Lift as readily distinguishable. Both reflect efforts by states to displace the arbitration forum in an action between the parties to the arbitration agreement. Neither involves, as here, the independent responsibility of a government agency to enforce state civil rights law.

E. Application of Waffle House in Other State Courts. It is also worth considering the views of other state supreme courts. How have they addressed the authority of state agencies to bring independent enforcement actions on matters that private parties by agreement committed to arbitration? Although the sample size is small, two state supreme courts applying Waffle House have found that state agencies retain their independent enforcement authority, even when the proceeding was initiated by a complaint from an individual who had agreed to arbitrate the dispute.

In People v. Coventry First LLC, the New York Court of Appeals reasoned that Waffle House stood for two basic propositions: (1) “pro-arbitration policy goals do not require a government agency to give up its statutory enforcement authority in favor of arbitration if it has not consented to do so,” and (2) “the government agency may seek relief specific to a victim who agreed to arbitrate claims, because ... that relief is best understood as part of the vindication of a public interest.” Coventry First, 13 N.Y.3d 108, 886 N.Y.S.2d 671, 915 N.E.2d 616, 619 (2009). There, the state attorney general commenced an action against life insurance settlement providers, alleging fraudulent and anticompetitive conduct and seeking damages “ ‘on behalf of the owners of life insurance policies who have been damaged by the schemes.’ ” Id., 886 N.Y.S.2d 671, 915 N.E.2d at 618. Coventry First moved to compel arbitration on all claims for victim-specific relief because the life insurance policyholders had agreed in writing to arbitrate any disputes with the providers. Id.

In affirming the lower courts’ denial of arbitration, the New York court found that the attorney general’s authority to protect the public interest was comparable to that of the EEOC in Waffle House and held that he could seek injunctive and victim-specific relief against Coventry First. Id., 886 N.Y.S.2d 671, 915 N.E.2d at 619. It concluded the agreement of the private parties “cannot alter the Attorney General’s statutory role or the remedies that he is empowered to seek.” Id.

In a case with facts similar to those here, the Massachusetts Supreme Judicial Court found that Waffle House applied to a state civil rights agency’s enforcement powers. See Joulé, Inc. v. Simmons, 459 Mass. 88, 944 N.E.2d 143, 149 (2011). In Joulé, a former employee alleged her employer had terminated her employment for discriminatory reasons and lodged a complaint with the Massachusetts Commission Against Discrimination (MCAD). Id. at 145. The employer responded by filing a court action and a motion to compel arbitration based on the employee’s agreement to arbitrate the claim under the arbitration provision contained in her employment agreement. Id. The employee resisted the motion to compel arbitration and MCAD intervened. Id. at 147. The trial court concluded MCAD had authority to conduct *741an investigation and adjudication, unaffected by the arbitration agreement. Id. It further decided the employee was not precluded from participating in the MCAD matter as a party. Id. The employer appealed.

The Supreme Judicial Court of Massachusetts concluded MCAD could “conduct its own, independent proceeding based on [the complainant’s] complaint,” even if the complainant was bound by a valid arbitration agreement to have her own employment discrimination claims decided by the arbitrator. Id. at 145. Relying on Waffle House, the court stated “[e]ven where there is a clear and unmistakable provision in an employment agreement requiring arbitration of discrimination claims ... it would not affect the MCAD’s authority ... [to proceed] with its investigation and resolution of [the complainant’s] discrimination complaint — including, if evidence warrants, granting relief specific to [the complainant].” Id. at 149. However, the court found the employee could not intervene as a party in the proceeding because it would “contravene the requirement of the arbitration provision that she resolve her own disputes with [her employer] through arbitration.” Id. at 151. The employee was not prevented from assisting the MCAD with its investigation or testifying in the hearing before the MCAD. Id.

We agree with the reasoning of the above-mentioned cases. The Court’s rationale in Waffle House allows the ICRC to proceed with “its investigation and resolution” of Henry’s claims against RAC, “including, if evidence warrants, granting relief specific to” Henry. See id. at 149. The agreement between the parties — Henry and RAC — “does not displace any independent authority” the ICRC has “to investigate and rectify violations” of the Act. See Preston, 552 U.S. at 359 n. 7, 128 S.Ct. at 987 n. 7, 169 L.Ed.2d at 929 n. 7. No one argues that the ICRC was a party to the Arbitration Agreement. “Accordingly, the proarbitration policy goals of the FAA do not require the agency to relinquish its statutory authority if it has not agreed to do so.” Waffle House, 534 U.S. at 294, 122 S.Ct. at 764, 151 L.Ed.2d at 769.

IV. Conclusion.

The FAA does not mandate arbitration per se; it mandates that arbitration agreements be enforced. See 9 U.S.C. § 2. Thus, the FAA does not require arbitration of a proceeding brought by an entity that is not bound to arbitrate under generally applicable principles of contract law. For the reasons stated herein, we reverse the district court’s judgment and remand the case to the district court with instructions to affirm the ICRC’s order.

REVERSED AND REMANDED WITH INSTRUCTIONS.